IT Operations Automation Solutions
Take your "eyes off the glass.”
Let your digital workers take that work instead - and proactively resolve issues before they impact your technology estate.
By using intelligent automation - including robots, machine learning and artificial intelligence - we augment your human workers who are spending hours every single day monitoring for failures and alerts, processing service requests, reviewing incidents, correcting errors and then documenting it all. Our automations learn as they go to, quickly fulfilling routine service requests and proactively resolving issues before anyone even realizes there is an issue.
Reduce your reliance on human labor, improve your delivery quality and increase your end user satisfaction
ISG Automation provides the people, process, and technology to make all of this a reality. We have tremendous insight into IT Operations and intelligent automation, and we partner with industry-leading software providers to ensure you have a solution that solves for today, builds for the future, and is supportable long term.
Our solutions integrate with your current IT environment to monitor your configuration items (CIs), support your employees via automated IT service desk services, and manage incidents, problems, changes and other IT service management (ITSM) functions.