How to Leverage Generative AI to Transform Your Customer Service
Customer interactions today are more data-driven than ever, but when it comes to AI’s role in improving customer service, results are mixed.
Executive Roundtable Brought to You by ISG and Soroco
Explore and Discuss the Value of AI Powered Process Discovery
This interactive event will explore how real companies are enhancing traditional process discovery techniques by unleashing the power of AI to reveal invisible process improvement and automation opportunities.
2pm-5pm, Monday, 30th October
Join ISG, Soroco, and a handpicked group of industry peers for an exclusive roundtable event filled with industry insights, inspiring case studies and lively discussion.
Data-driven process discovery has revolutionized how companies perceive and quantify their processes. The era of relying solely on a single process analyst is over; now, we can unveil hidden processes and quantify workflow throughout your organization. In our upcoming roundtable, in collaboration with Soroco and featuring guest speaker Martin McCrystal from financial services leader IQ-EQ, we will delve into how process discovery is reshaping process enhancement and automation initiatives to maximize value. Join us!
Key Discussion Points:
- Do we truly understand how our teams get work done? (The article is also published on Harvard Business Review)
- What is AI Powered Process Discovery?
- How has it enhanced Traditional Process Discovery and Documentation?
- Can traditional process discovery ever be as rich as data driven discovery?
- What are the business benefits of AI powered process discovery?
- How can companies quickly benefit from AI powered process discovery?
Agenda
- 2.30pm - Arrival and networking
- 3.00pm - Welcome and market overview
- 3.15pm - Process Discovery: Yesterday, today and tomorrow
- 3.30pm - Case study on AI-powered process discovery
- 4.15pm - Open facilitated discussion
- 4.50pm - Remarks and close
- 5.00pm - Networking
Speaker: Martin McCrystal
Martin McCrystal (MBA) is Group Head of Digital Transformation at IQEQ, a global investor services provider specializing in fund administration, corporate services, and private wealth solutions. His role involves accelerating digital transformation globally through the application of AI and Automation to optimise and automate processes.
Why Join Us?
Latest industry insights
Hands-on experience from practitioners
Informal yet constructive dialogues
A network of like-minded peers to share challenges and solutions
About the Venue
Immerse yourself in Searcys @ The Gherkin, London with panoramic views from the top of one of London's most iconic skyscrapers.
Address: 38th Floor, The Gherkin, 30 St Mary Axe, London EC3A 8BF
Register Now
Please note, this roundtable is aimed at enterprise practitioners. Confirmation of your attendance will follow upon registration.
About ISG Automation
ISG Automation is the pure-play intelligent automation unit of ISG with a full portfolio of services, including automation assessments and strategy, proof-of-concept deployments, implementation and integration of software bots, establishment of centers of excellence to scale automation, as well as training and managed services.
For more information, visit ISG Automation.
About Soroco
Soroco is on a mission to change how the world gets work done. Powered by multiple patents, its flagship product, the Scout AI model, generates a work graph - a map of hidden pains teams experience at work and their impact on business outcomes. Today, this graph drives productivity improvements in 100s of organizations globally, including several Fortune 500 companies. Soroco has been featured in Harvard Business Review, Forbes, Fortune, and was listed on Bloomberg’s list of ideas that defined 2022. With operations spanning Boston, London, and Bangalore, Soroco was founded by alumni of Harvard, MIT, and Carnegie Mellon.
Visit www.soroco.com to learn more.
