Join John, John and featured guests Ron Exler, ISG Research, and Bob Krohn, ISG Healthcare, in this episode about the trends disrupting the healthcare industry.
Watch new episodes of John and John live at 10 am ET every other Thursday on our corporate LinkedIn page!
About the authors
John Boccuzzi Jr.
John Boccuzzi, Jr. is Partner and Chief Sales Officer, ISG Research, which is the community that brings together buyers and sellers of digital services and technologies, leveraging ISG’s data and market insights.
John runs a dynamic team of professionals that work closely with Service providers to understand their needs and create solutions to drive success. A recognized speaker, blogger and TEDx speaker, John is a passionate thought leader in the area of Customer Experience. In 2018 John’s TEDx talk “I was Seduced by Exceptional Customer Service” was the most popular CX video of year by Omoto. John prides himself on focusing on the client’s needs and then developing unique solutions that will set an organization on the correct path.
John runs a dynamic team of professionals that work closely with Service providers to understand their needs and create solutions to drive success. A recognized speaker, blogger and TEDx speaker, John is a passionate thought leader in the area of Customer Experience. In 2018 John’s TEDx talk “I was Seduced by Exceptional Customer Service” was the most popular CX video of year by Omoto. John prides himself on focusing on the client’s needs and then developing unique solutions that will set an organization on the correct path.
Robert (Bob) Krohn
Robert “Bob” Krohn is a Partner, Healthcare Practice Lead and Manufacturing Practice Co Leader at ISG. He has an extensive background in business process optimization, organizational design and execution including the direct oversight of numerous outsourcing contract negotiations. Bob is an ISG Digital Expert and a speaker/ blogger on emerging trends in Healthcare.
