Bill has a diverse background in a variety of industries with more than 15 years of IT strategy and service delivery consulting. He is the lead and most experienced practitioner of the ISG Request for Solution (RFS) methodology. In one RFS engagement, the client was so delighted about being able to achieve its financial and transformational objectives, it agreed to jointly present a case study at a global sourcing conference. As a result, the RFS methodology won an International Association for Contract and Commercial Management (IACCM) provider innovation award. Bill has a BS in business management and a master’s in telecommunications.
The telecommunications services industry continues to evolve from wired, fixed-location, voice-based services to high-speed data services available on demand. Migration to high-speed networks, increased adoption of smartphones and other connected devices, and greater demand for services like video and mobile navigation are driving the need to upgrade networks for resource-hungry applications.
ISG is partnering with telecom companies to help them develop a deeper understanding of digitization and applications that can provide communications, infotainment, multimedia, online shopping and financial services. We bring our clients partnerships in the digital ecosystem, skill sets to create user-friendly applications, and extensive analysis from large volumes of telecommunications customer data.