Join John, John and featured guest Dawn Francisco, CEO of b-Glowing, in this episode about e-commerce - and the digital enablers and human elements that allow you to optimize your customer experience.
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About the author
John Boccuzzi, Jr.
John Boccuzzi Jr. is a Partner at ISG and a member of the Executive Board as of January 3, 2024. As President of ISG Research, John leads a dynamic global research team of over 200 and works closely with technology and services providers to understand their needs and create solutions to drive success. This research is not only used by providers, but by ISG Advisors and Enterprise clients directly to make better decisions related to technology services and solutions.
