There is no disputing that intelligent automation is a key component of digital transformation. But realizing the true potential of your automation programs requires the ability to operate at scale. Of course, this is easier said than done. After an – often successful – initial foray into automation, many organizations struggle to extend their automation initiatives across a department or enterprise. What are the obstacles that prevent successful scaling? How can you overcome these barriers?
To discuss these questions, Bots & Beyond host Wayne Butterfield is joined by Maxim Ioffe, Global Intelligent Automation Leader at WESCO Distribution. Listen in to hear Maxim share his experience and lessons learned from leading an automation center of excellence (CoE) that scaled effectively. Plus, find out how a CoE can be pivotal to your long-term automation strategy, why pipeline management is key, and whether citizen developers are a help or hindrance to scaling.
Listen in by clicking play, or on your preferred podcast provider below.
About the hostWayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.