Skip to content
Advisory

Rate Card Benchmarking

Maximize your ROI and improve your competitive position with an ISG Rate Card Benchmark specifically tailored to your business needs.
Benchmarking

Benchmark Your Rates Against the Market

ISG's Rate Card Benchmark service is customized to your organization's services and provider contracts. By factoring in specific roles, skills, experience levels and geographies, we provide an accurate comparison to the current market. Stay ahead of the competition with our reliable rate card benchmarking. 

Access to the World's Most Detailed and Comprehensive Rate

 

ISG map

 

Industry-Recognized Methodology Proven Through Decades of Experience

ISG's Rate Card Database sets the industry standard for accuracy and reliability. Our proven methodology, honed over decades of benchmarking experience, allows us to establish baseline profiles and compare your organization's performance with current market data.

 

isg-rate-card-benchmark-methodology

 

What we Benchmark

  • Information Technology

    Information Technology

    Application Service Areas 

    • Application Development
    • Application Management
    • Application Support
    • DevOps
    • ERP/CRM
    • Testing and QA
    • SAP

    Infrastructure Service Areas

    • Database
    • Infrastructure Management
    • Mobility
    • Networks
    • Servers
    • Service Desk
    • Storage
    • Workplace

    Specialty Service Areas

    • Cloud
    • Consultancy
    • Cybersecurity
    • Data Analytics
    • Digital and Automation

    Cross-Functional Service Areas

    • IT Management and Cross Functions
    • Project Management
    • Service and Systems Integration 
    • Strategy Management

    Key Parameters

    • Standard Role
    • Years of Experience 
    • Core Skill/Domain
    • Service Delivery Country
    • Staff Location (Client vs. Vendor)
  • Finance & Accounting

    Finance & Accounting

    Order to Cash Service Areas

    • Accounts Receivable
    • Billing
    • Cash Application
    • Credit and Collections
    • Dispute and Deduction
    • Order Management

    Procure to Pay Service Areas

    • Accounts Payable
    • Travel and Expenses

    Record to Report Service Areas

    • Cost Accounting
    • Financial Planning and Analysis
    • Fixed Assets
    • General Accounting

    Other F&A Service Areas

    • Customer Service

    Key Parameters

    • Standard Role
    • Years of Experience
    • Core Skill/Domain
    • Service Delivery Country
    • Staff Location (Client vs. Vendor
  • Procurement

    Procurement

    Service Areas

    • Category Management and Support
    • Requisitioning
    • Strategic Sourcing
    • Tactical and Spot Buying

    Key Parameters

    • Standard Role
    • Years of Experience
    • Core Skill/Domain
    • Service Delivery Country
    • Staff Location (Client vs. Vendor)
  • Human Capital Management

    Human Capital Management

    Service Areas

    • Benefits Administration
    • HR Administration
    • HR Systems Integration
    • HR Technology

    Key Parameters

    • Standard Role
    • Years of Experience
    • Core Skill/Domain
    • Service Delivery Country
    • Staff Location (Client vs. Vendor)
  • Industries

    Industries

    Industry Groups

    • Business Services
    • Consumer Packaged Goods
    • Energy
    • Financial Services
    • Healthcare and Pharmaceuticals
    • Insurance
    • Manufacturing
    • Media and Telecom
    • Public Sector
    • Retail
    • Travel, Transportation, and Leisure

Information Technology

Application Service Areas 

  • Application Development
  • Application Management
  • Application Support
  • DevOps
  • ERP/CRM
  • Testing and QA
  • SAP

Infrastructure Service Areas

  • Database
  • Infrastructure Management
  • Mobility
  • Networks
  • Servers
  • Service Desk
  • Storage
  • Workplace

Specialty Service Areas

  • Cloud
  • Consultancy
  • Cybersecurity
  • Data Analytics
  • Digital and Automation

Cross-Functional Service Areas

  • IT Management and Cross Functions
  • Project Management
  • Service and Systems Integration 
  • Strategy Management

Key Parameters

  • Standard Role
  • Years of Experience 
  • Core Skill/Domain
  • Service Delivery Country
  • Staff Location (Client vs. Vendor)

Finance & Accounting

Order to Cash Service Areas

  • Accounts Receivable
  • Billing
  • Cash Application
  • Credit and Collections
  • Dispute and Deduction
  • Order Management

Procure to Pay Service Areas

  • Accounts Payable
  • Travel and Expenses

Record to Report Service Areas

  • Cost Accounting
  • Financial Planning and Analysis
  • Fixed Assets
  • General Accounting

Other F&A Service Areas

  • Customer Service

Key Parameters

  • Standard Role
  • Years of Experience
  • Core Skill/Domain
  • Service Delivery Country
  • Staff Location (Client vs. Vendor

Procurement

Service Areas

  • Category Management and Support
  • Requisitioning
  • Strategic Sourcing
  • Tactical and Spot Buying

Key Parameters

  • Standard Role
  • Years of Experience
  • Core Skill/Domain
  • Service Delivery Country
  • Staff Location (Client vs. Vendor)

Human Capital Management

Service Areas

  • Benefits Administration
  • HR Administration
  • HR Systems Integration
  • HR Technology

Key Parameters

  • Standard Role
  • Years of Experience
  • Core Skill/Domain
  • Service Delivery Country
  • Staff Location (Client vs. Vendor)

Industries

Industry Groups

  • Business Services
  • Consumer Packaged Goods
  • Energy
  • Financial Services
  • Healthcare and Pharmaceuticals
  • Insurance
  • Manufacturing
  • Media and Telecom
  • Public Sector
  • Retail
  • Travel, Transportation, and Leisure

Sample Rate Card Dashboard

 

rates-dashboard

 

Meet Our Team

Kathy Rudy

Kathy Rudy

Partner & Chief - Data and Analytics, Head of ISG Data, Analytics & Technology Office

Kathy Rudy

Kathy Rudy

Kathy Rudy is Partner and Chief, Data and Analytics, and head of the ISG Data, Analytics and Technology Office. She is responsible for linking all ISG data, analytics and technology capabilities globally to enhance the firm’s data products, develop AI and data-driven consulting assets, and increase our go-to-market effectiveness. She has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Prior to joining ISG in 2000, Kathy was a member of the Unisys team that led the City of Chicago’s transition from internally delivered IT services to an outsourced environment. She holds a bachelor’s degree from Michigan State University.

View Profile
Sam Barringer

Sam Barringer

Director

Sam Barringer

Sam Barringer

Sam Barringer is a results-driven consulting leader with over 17 years’ experience helping organizations maximise the value of their technology investments.  

As co-lead of ISG’s EMEA Benchmarking capability, Sam partners with CIOs and CFOs to drive measurable improvements in IT efficiency, effectiveness, and experience. 

A firm believer in the Peter Drucker principle — “if you can’t measure it, you can’t manage it” — Sam applies data-driven insights and ISG’s market intelligence to deliver sustainable performance gains and informed investment decisions. 

View Profile
Jenni Cornwall

Jenni Cornwall

Consulting Manager

Jenni Cornwall

Jenni Cornwall

Jenni brings over 25 years of experience in human resources and benefits administration to support clients. Her expertise includes service delivery assessment, benchmarking, strategy development and service provider evaluation and selection for HCM administration and technology, ERP administration and technology, and system integration.  

Additionally, she manages ISG’s HCM/Benefits/ERP database for benchmarking.

View Profile
Julien Escribe

Julien Escribe

Partner and Managing Director SEMEA

Julien Escribe

Julien Escribe

Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa. He works to make sure that clients are using the right technology to optimize their IT and Network/Telecoms operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers. 

View Profile
Chris Karalis

Chris Karalis

Director

Chris Karalis

Chris Karalis

Chris leads ISG Data and Analytics in the Americas and is product owner of ISG Inform, a cloud-based benchmarking platform accessed via ISG’s website. Chris is also responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, results presentations, and project management. He primarily works on Data and Analytics initiatives, performing IT Performance Benchmarks and Market Price Assessments Chris also has supported Strategy, Transaction, and Business Process Outsourcing projects.​

View Profile
Sandeep Math

Sandeep Math

Manager

Sandeep Math

Sandeep Math

Sandeep Math is a Manager at ISG.

View Profile
Prasanth Pandiri

Prasanth Pandiri

Assistant Manager

Prasanth Pandiri

Prasanth Pandiri

Prasanth Pandiri is an Assistant Manager at ISG.

View Profile
Chris Pattacini

Chris Pattacini

Partner

Chris Pattacini

Chris Pattacini

Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.

View Profile
Mike Rose

Mike Rose

Director

Mike Rose

Mike Rose

Mike is currently a Director, co-leading the America’s Data and Analytics Capability and providing strategic direction for ISG’s Holistic Cost Optimization practice. He is an outsourcing and benchmarking expert who is passionate about helping clients with competitiveness, finding strategic supplier partners, and creating global operating capabilities. He leverages his best practice IT outsourcing experience, global organization leadership, and benchmark expertise to help clients across industries achieve their goals. 

View Profile

Want to know more about Rate Card Benchmarking?

Decorative color bar

Do you have a question, comment or suggestion?