Rate Card Benchmarking

Kathy Rudy is Partner and Chief, Data and Analytics, and head of the ISG Data, Analytics and Technology Office. She is responsible for linking all ISG data, analytics and technology capabilities globally to enhance the firm’s data products, develop AI and data-driven consulting assets, and increase our go-to-market effectiveness.

Kathy has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019.

Before joining ISG in 2000, Kathy was part of the Unisys team that managed the transition from internally delivered IT services to an outsourced environment for the City of Chicago. She is a graduate of Michigan State University.

Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.

Jenni Cornwall is a Consulting Manager in ISG Business Operations – HR Advisory practice and brings over 20 years of experience to the HR and Benefits services and technology industry. Her expertise includes service delivery assessment, benchmarking, business case development, strategy development and service provider evaluation and selection. 

Dirk Eichberg brings his clients extensive expertise in business and IT management. He has more than 24 years of professional experience with a focus on IT efficiency and effectiveness analyses. Dirk has helped many large multinational businesses identify cost savings, address organizational issues and optimize performance in complex IT operations. His work spans the banking, insurance, manufacturing, automotive, chemicals and pharmaceuticals sectors. 

What he does at ISG

Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.

Past achievements for clients

• Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. 

• Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.

• Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.

Chris is responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, report writing, and project management. He primarily works in the Data and Analytics space, performing IT Performance Benchmarks and Market Price Assessments, and has also supported Strategy, Transaction, and Business Process Outsourcing projects.

Sandeep Math is a Manager at ISG.

Prasanth Pandiri is an Assistant Manager at ISG.

Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.

Mike Rose is an outsourcing and benchmarking leader who is passionate about helping clients with competitiveness and global operating capabilities. A recognized outsourcing and benchmark expert, he is able to leverage his best practice IT outsourcing experience, global organization leadership, and expertise delivering managed services to help clients across industries.