Rate Card Benchmarking
Maximize your ROI and improve your competitive position with an ISG Rate Card Benchmark specifically tailored to your business needs.
Benchmark Your Rates Against the Market
Access to the World's Most Detailed and Comprehensive Rate

Industry-Recognized Methodology Proven Through Decades of Experience
ISG's Rate Card Database sets the industry standard for accuracy and reliability. Our proven methodology, honed over decades of benchmarking experience, allows us to establish baseline profiles and compare your organization's performance with current market data.

What we Benchmark
-
Information Technology
Information Technology
Application Service Areas
- Application Development
- Application Management
- Application Support
- DevOps
- ERP/CRM
- Testing and QA
- SAP
Infrastructure Service Areas
- Database
- Infrastructure Management
- Mobility
- Networks
- Servers
- Service Desk
- Storage
- Workplace
Specialty Service Areas
- Cloud
- Consultancy
- Cybersecurity
- Data Analytics
- Digital and Automation
Cross-Functional Service Areas
- IT Management and Cross Functions
- Project Management
- Service and Systems Integration
- Strategy Management
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
-
Finance & Accounting
Finance & Accounting
Order to Cash Service Areas
- Accounts Receivable
- Billing
- Cash Application
- Credit and Collections
- Dispute and Deduction
- Order Management
Procure to Pay Service Areas
- Accounts Payable
- Travel and Expenses
Record to Report Service Areas
- Cost Accounting
- Financial Planning and Analysis
- Fixed Assets
- General Accounting
Other F&A Service Areas
- Customer Service
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor
-
Procurement
Procurement
Service Areas
- Category Management and Support
- Requisitioning
- Strategic Sourcing
- Tactical and Spot Buying
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
-
Human Capital Management
Human Capital Management
Service Areas
- Benefits Administration
- HR Administration
- HR Systems Integration
- HR Technology
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
-
Industries
Industries
Industry Groups
- Business Services
- Consumer Packaged Goods
- Energy
- Financial Services
- Healthcare and Pharmaceuticals
- Insurance
- Manufacturing
- Media and Telecom
- Public Sector
- Retail
- Travel, Transportation, and Leisure
Information Technology
Application Service Areas
- Application Development
- Application Management
- Application Support
- DevOps
- ERP/CRM
- Testing and QA
- SAP
Infrastructure Service Areas
- Database
- Infrastructure Management
- Mobility
- Networks
- Servers
- Service Desk
- Storage
- Workplace
Specialty Service Areas
- Cloud
- Consultancy
- Cybersecurity
- Data Analytics
- Digital and Automation
Cross-Functional Service Areas
- IT Management and Cross Functions
- Project Management
- Service and Systems Integration
- Strategy Management
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Finance & Accounting
Order to Cash Service Areas
- Accounts Receivable
- Billing
- Cash Application
- Credit and Collections
- Dispute and Deduction
- Order Management
Procure to Pay Service Areas
- Accounts Payable
- Travel and Expenses
Record to Report Service Areas
- Cost Accounting
- Financial Planning and Analysis
- Fixed Assets
- General Accounting
Other F&A Service Areas
- Customer Service
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor
Procurement
Service Areas
- Category Management and Support
- Requisitioning
- Strategic Sourcing
- Tactical and Spot Buying
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Human Capital Management
Service Areas
- Benefits Administration
- HR Administration
- HR Systems Integration
- HR Technology
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Industries
Industry Groups
- Business Services
- Consumer Packaged Goods
- Energy
- Financial Services
- Healthcare and Pharmaceuticals
- Insurance
- Manufacturing
- Media and Telecom
- Public Sector
- Retail
- Travel, Transportation, and Leisure
Sample Rate Card Dashboard

Meet Our Team
Kathy Rudy
Partner & Chief - Data and Analytics, Head of ISG Data, Analytics & Technology Office
Kathy Rudy
Kathy Rudy is Partner and Chief, Data and Analytics, and head of the ISG Data, Analytics and Technology Office. She is responsible for linking all ISG data, analytics and technology capabilities globally to enhance the firm’s data products, develop AI and data-driven consulting assets, and increase our go-to-market effectiveness. She has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Prior to joining ISG in 2000, Kathy was a member of the Unisys team that led the City of Chicago’s transition from internally delivered IT services to an outsourced environment. She holds a bachelor’s degree from Michigan State University.
Sam Barringer
Director
Sam Barringer
Sam Barringer is a results-driven consulting leader with over 17 years’ experience helping organizations maximise the value of their technology investments.
As co-lead of ISG’s EMEA Benchmarking capability, Sam partners with CIOs and CFOs to drive measurable improvements in IT efficiency, effectiveness, and experience.
A firm believer in the Peter Drucker principle — “if you can’t measure it, you can’t manage it” — Sam applies data-driven insights and ISG’s market intelligence to deliver sustainable performance gains and informed investment decisions.
Jenni Cornwall
Consulting Manager
Jenni Cornwall
Jenni brings over 25 years of experience in human resources and benefits administration to support clients. Her expertise includes service delivery assessment, benchmarking, strategy development and service provider evaluation and selection for HCM administration and technology, ERP administration and technology, and system integration.
Additionally, she manages ISG’s HCM/Benefits/ERP database for benchmarking.
Julien Escribe
Partner and Managing Director SEMEA
Julien Escribe
Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa. He works to make sure that clients are using the right technology to optimize their IT and Network/Telecoms operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.
Chris Karalis
Director
Chris Karalis
Chris leads ISG Data and Analytics in the Americas and is product owner of ISG Inform, a cloud-based benchmarking platform accessed via ISG’s website. Chris is also responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, results presentations, and project management. He primarily works on Data and Analytics initiatives, performing IT Performance Benchmarks and Market Price Assessments Chris also has supported Strategy, Transaction, and Business Process Outsourcing projects.
Sandeep Math
Manager
Prasanth Pandiri
Assistant Manager
Chris Pattacini
Partner
Chris Pattacini
Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.
Mike Rose
Director
Mike Rose
Mike is currently a Director, co-leading the America’s Data and Analytics Capability and providing strategic direction for ISG’s Holistic Cost Optimization practice. He is an outsourcing and benchmarking expert who is passionate about helping clients with competitiveness, finding strategic supplier partners, and creating global operating capabilities. He leverages his best practice IT outsourcing experience, global organization leadership, and benchmark expertise to help clients across industries achieve their goals.