Six Building Blocks for Effective Benchmarking
There are six essential building blocks that need to be applied to elicit meaningful and insightful recommendations.
Advisory
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Information Technology
Application Service Areas
- Application Development
- Application Management
- Application Support
- DevOps
- ERP/CRM
- Testing and QA
- SAP
- Database
- Infrastructure Management
- Mobility
- Network
- Servers
- Service Desk
- Storage
- Workplace
Specialty Service Areas
- Cloud
- Consultancy
- Cybersecurity
- Data Analytics
- Digital and Automation
- IT Management and Cross Functions
- Project Management
- Service and Systems Integration
- Strategy Management
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Finance and Accounting
Order to Cash Service Areas
- Accounts Receivable
- Billing
- Cash Application
- Credit and Collections
- Dispute and Deduction
- Order Management
- Accounts Payable
- Travel and Expenses
Record to Report Service Areas
- Cost Accounting
- Financial Planning and Analysis
- Fixed Assets
- General Accounting
- Customer Service
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Procurement
Service Areas
- Category Management and Support
- Requisitioning
- Strategic Sourcing
- Tactical and Spot Buying
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Human Capital Management
Service Areas
- Benefits Administration
- HR Administration
- HR Systems Integration
- HR Technology
Key Parameters
- Standard Role
- Years of Experience
- Core Skill/Domain
- Service Delivery Country
- Staff Location (Client vs. Vendor)
Industries
Industry Groups
- Business Services
- Consumer Packaged Goods
- Energy
- Financial Services
- Healthcare and Pharmaceuticals
- Insurance
- Manufacturing
- Media and Telecom
- Public Sector
- Retail
- Travel, Transportation, and Leisure
Sample Rate Card Dashboard
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Research
Software Increases Productivity in the Record-to-Report Cycle
The six costliest words in managing a finance department are, “We’ve always done it this way.” The record-to-report (R2R) cycle describes the process of finalizing and summarizing the financial activities of a business for a specific accounting period—typically a month, quarter or fiscal year. It is important to note that R2R exclusively covers the activities between recording (keeping the books) and reporting (publishing financial statements and management accounts). It involves completing various tasks to ensure that all revenue, expense and other financial transactions are properly recorded, accounts are balanced and accurate financial statements can be prepared.
Research
What’s Next for AI and Sales?
Ten years have passed since artificial intelligence (AI) first appeared in sales technology, and the results are mixed. Early tools applied rudimentary machine learning (ML) models to customer relationship management (CRM) exports, assigning win probability scores or advising on the “ideal” time to call. The mathematics was sound, the demos impressive, yet adoption faltered because little thought was given as to how sellers should use this information.
Research
Addressing Overwhelm in Enterprise Security Leadership
In an era defined by the relentless advance of cyber threats, enterprise security leaders grapple with an overwhelming landscape. Enterprises face complex challenges as sophisticated attacks and increasing responsibilities stretch security teams thin. Many describe daily experiences as perpetual "firefighting," trapped in cycles of reacting to incidents rather than developing proactive strategies to fortify defenses.
Research
HRO is evolving into a digital AI-led experience-driven strategic enabler
Enterprises are transforming their HR operating models to align with evolving talent strategies, EX goals and digital maturity aspirations. With mounting pressure to deliver hyperpersonalized employee journeys, ensure global compliance and drive cost efficiencies, organizations are increasingly turning to multiprocess human resources outsourcing (MPHRO) providers for scalable, agile solutions. Today’s MPHRO engagements extend beyond mere transactional efficiency; they have evolved into strategic partnerships that help enterprises build future-ready workforces. From recruitment and onboarding to learning, payroll and employee engagement, MPHRO providers are central to modernizing HR delivery models.
Research
A report comparing providers’ capabilities to help decision-makers more effectively source services
Global market dynamics are currently characterized by uncertainty and turbulence, driving organizations to increase their focus on cloud-related investments aimed at improving business visibility, predictability and resilience. Tech spending for 2025, especially related to the Microsoft AI and Cloud ecosystem, is mainly driven by investments in cybersecurity, cloud-enabled (and AI-fueled) innovation, data and analytics, digital transformation and infrastructure modernization, particularly hardware/device refresh initiatives as Windows 10 approaches the end of life.
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