2022 Future of Work


Discover the new matrix on which all work must be reimagined as ISG’s CMO, Paul Gottsegen, interviews ISG Partner, Prashant Kelker, about workplace of the future trends and predictions for 2022.



And you mentioned the dynamic environment in the context of workplace services… who's going to go back to the office? When will they go back to the office? What will they expect? What should they expect when they work from home? (Or from somewhere else.) How do you develop a productive team – and an engaged base of employees? 

So, I know this is an issue that everyone that works is grappling with – and has been since the pandemic began. As we move into 2022, what are some of the flashpoints in this area? 


That's a good question, and I guess, as ISG, we were lucky we were born virtual. But we see our clients and other organizations grapple with this topic, so I think, you know… who knows what the word “office” will mean in the future. What is the definition of “office?” What happens to the real estate you own? Do you go there to meet, do you go there to communicate? 

I think what's going to happen is that our entire work is going to split into dimensions: what has to be done physically together versus virtually today. Which is going to take us down a rabbit hole of what has to be done synchronously together and asynchronously together. 

And think of it as a matrix where you have physical/virtual and synchronous/asynchronous in each quadrant. Work will be reimagined how things get created, how thing gets Brainstorm delivered structured. Processed, shipped together. We're looking for a major reboot coming out of this. 


Yeah, one thing I've noticed is when we all went virtual, you'd actually say, “oh, I'm sorry we can't be there in person” or you’d say “virtually” and you'd mention “this is a virtual event.” And I've noticed the change as we lead into 2022, where it's a new normal people are just dropping that preamble of whether something is virtual or not. It's sort of, it just is and you're attending something or you're in a meeting or you're at a holiday party and you don't have to explanation that “hey, by the way, it's virtual.” Because now it's sort of like how electric toasters were called electric. Now they're just toasters, right? You know that they're electric. 


Exactly Paul, and who knows what we go back to after this endemic. I guess this pandemic is getting to be an endemic. Who knows what we go back to. I don't know whether we'll ever go back to a room full of attendees. I think we'll always go back to a room which has a few attendees and some dialing in from everywhere. So:

  • How do workshops happen there? 
  • How does whiteboarding happen there? 
  • Does whiteboarding happen at all? 


You know, we've seen a dramatic change in our event business at ISG that resonates with what you just said. Because it used to be you'd have to get on a plane or at least go to wherever we were holding the event for two days – and that will still come back, as we just had, you know, one of our employees report back that they had a great experience in Las Vegas at the ReInvent event that AWS just had.

But, at the same time, we've seen a huge uptick in attendees. And it's almost like a buffet. People see a “two day” label on things like our Digital Summits, and they'll pick and choose what they care about. There's 10X more engagement by opening up globally and opening it up virtually. 

About the authors

Paul Gottsegen

Paul serves as Partner and President of ISG Research and Client Experience and is responsible for the ISG Research business globally, including such products as ISG Provider Lens™ provider evaluation research, ISG Momentum® market research and ISG Events. In addition, Paul leads the firm’s entire Client Experience, including digital and product marketing, partnerships and alliances, sales enablement and corporate communications. He was previously CMO and Americas Head for Mindtree during the six-year span in which Mindtree, a fast-growing technology services company, expanded from $400 million to $1 billion in revenue. Prior to Mindtree, Paul held executive positions with Infosys, HP and Dell. Paul earned a bachelor’s degree in computer science from Brandeis University and a master’s degree in business administration from The Wharton School. He serves as the co-chairman of The Gastric Cancer Foundation. 

Prashant Kelker

Prashant works with enterprises to shape their operating models for a digital journey and brings 20 years of expertise in all aspects of applications and platforms, from designing transformations through the whole sourcing lifecycle. Prashant’s experience spans a range of industries, including Financial Services, Telecom and Media, Automotive and Utilities, and a range of geographies, including Europe, the Americas and India. Recently, he helped a Fortune 100 automotive giant consolidate its next-generation sourcing for applications, executing digital transformations right up to application management. He has also structured and run a digital transformation strategy and multi-project execution for a large logistics firm in the Nordics and set up a captive offshoring unit for agile product development in India for one of the world’s largest publicly-listed European entertainment companies.