Automating @ Scale


Most companies that deploy automation technology recoup their investment in the first two years. The benefits of automation are clear and quantifiable: increased accuracy, boosted productivity and hours back to the business. But scaling automation across a department or an enterprise can be challenging. In fact, ISG Research shows that fewer than 10 percent of enterprises successfully adopt automation or introduce cognitive capabilities across multiple functions. Though automation is a key part of digital transformation, many companies stall out in their automation initiatives after they have automated just 20 processes. They start strong and then hit “the RPA wall.”

More than anything, we’ve found that hitting the RPA wall is due to organizational resistance to change and a lack of process and technology standards. It has less to do with the technology itself and more to do with a lack of strategy and governance.

To break through the wall, organizations need a way to manage and prioritize demand, build hardened bots that won’t fail, measure and communicate business value, make sure the people who are impacted by automation know what to do, and govern the change that is fundamentally redefining the way work gets done.

Until now, enterprises have lacked a full-service program to help them systematically create automation competency, deliver consistently, and scale reliably. They’ve needed an easy-to-use system to educate, enable and mobilize citizen developers, reinforce best practices and simplify and standardize the code review process. Building all these capabilities one by one is daunting.

To help our clients break through – and to avoid hitting the RPA wall altogether – ISG Automation has acquired Neuralify, a unique subscription-based digital enablement platform that facilitates faster RPA adoption across the enterprise. With Neuralify, ISG will offer the industry’s only applied, continuous learning platform designed for remote learning—especially important in the current work-from-home environment. By adding continuous training for building and scaling bot workforces and a proprietary Code Quality Analyzer to our full suite of automation services, ISG will significantly accelerate our clients’ automation journeys.

The combination of Neuralify and ISG Automation will bring new levels of automation capabilities to our combined clients and enterprises worldwide. Together, we are able to offer an end-to-end suite of services, including automation assessments and strategy, implementation and integration of software bots, establishment of center of excellence to scale automation, organizational change management and production support services. 

ISG Automation clients will have access to a cloud-based digital enablement platform that provides:

  • Learning Platform: the gold-standard in hands-on continuous learning and mentoring
  • Code Quality Analyzer: automation for tedious and error-prone code review process
  • Games Arena: competition environment to foster internal awareness and engagement
  • Virtual Sandbox: zero-install access to our RPA environment and enterprise applications

These capabilities compress the learning curve and increase developer productivity. The digital enablement platform has shown to help clients achieve, on average, a 270 percent increase in output, as measured by quality and pace of automation development, and a 43 percent reduction in build costs, with higher quality and less rework.

Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists. ISG can help you evaluate, educate, automate and operate on a scale that will make the most of your automation investments.


About the author

Chip Wagner

Chip Wagner

What he does at ISG

A member of ISG’s Executive Committee, Chip is the head of ISG Automation, the firm’s fastest growing and most valuable business. His team connects ISG clients around the world to the latest Intelligent Automation (IA) technologies to streamline operations, greatly reduce costs and enhance their speed of business. With a long track record of building exceptional solutions and value in the technology services industry, Chip is focused not just on improving client’s businesses, but also on achieving real performance transformation.

Past achievements for clients

Chip and his team begin client engagements with a broad strategic point of view, moving through assessment and consultation to the actual development and delivery of client-tailored IA software. His approach and leadership have produced impressive results—from securing and delivering the largest engagement in ISG history to reducing one engineering client’s complex invoicing process from five hours and hundreds of pages
to 11 minutes, paper free.

Prior to his current role, Chip led the ISG Industries team in the Americas, helping clients across sectors build smarter, more efficient and more competitive enterprises. He started his career at ISG in 2016, when Alsbridge was acquired by the firm. During his tenure as CEO at Alsbridge, he presided over a complete operational and performance overhaul, building it into a leading global sourcing competitor and earning its private equity owners an exceptional return on investment.