Joining the bandwagon of large-scale acquisitions in the contact center and customer experience (CX) industry, Sitel recently announced the acquisition of one of its competitors – U.S.-based contact center provider SYKES.

The reality is many enterprises depend on a complex mix of legacy Operational technology (OT), and connected technology that has created a gap when it comes to security.

The COVID-19 pandemic has spurred a huge surge in the adoption of virtual care systems as doctors overcome lockdowns and work to reduce risk for themselves and their patients.

Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.

With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.

COVID-19 turned out to be a black swan event that has left the Retail industry scrambling to maintain the supply-demand equilibrium.

France-based Atos recently announced its intent to buy U.S.-based DXC Technology. If successful, this would be one of the largest acquisitions in the history of the IT services market.

In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.

As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace.

Five years ago, the ways visual artificial intelligence (AI) was being applied in fashion e-commerce was narrow and limited. Now its tentacles spread far and wide.

Clients using both Slack and Salesforce can expect even better functionality in future.

Many of ISG’s clients are beginning to look at application-based pricing as an alternative to traditional managed services contract pricing.

ISG got a glimpse of how DB Systel successfully moved its sophisticated SAP ecosystem to the AWS cloud.

Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.

ISG has been helping healthcare organizations achieve their goals through rapid cost takeout, organizational change management, digital business model transformation, innovative sourcing solutions and intelligent automation.

The theme of the Orange Virtual Analyst Days 2020 was the promotion of Engage 2025, a new program in response to the COVID-19 pandemic and the low-touch, high-care digital economy.

Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and gained traction due to the ever-increasing demand for bandwidth.

The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.

The cyber threat landscape is evolving, and the potential danger and volume of incidents continue to rise.

Amazon Web Services (AWS) has been a prominent platform provider in the machine learning (ML) space and has developed a wide range of products and services around it.