Research for Enterprises

Building True Omnichannel Retail Holds Key to Success

While the world is getting back to business-as-usual, there have been some permanent changes in the retail industry due to changed consumer behavior and expectations.

The global pandemic accelerated e-commerce adoption and saw retailers adapt, in a matter of days, to new sales channels such as buy online pickup in store (BOPIS); curbside pickup; lockers; social commerce; voice commerce; and “buy now, pay later.”

It is estimated that, worldwide, e-commerce sales grew by more than 40 percent in 2021, compared with 2019. By the end of 2023, online retail sales are expected to exceed $6 trillion and contribute to about 21 percent of total worldwide retail sales.

Hybrid Cloud Has Become an Integral Part of Every Digital Journey

The rise in digital transformations initiatives among enterprises has jumped significantly in the last year, with private/ hybrid cloud solutions and services becoming central to these transformation efforts. Enterprises are also under constant pressure to reduce operational costs, including the cost associated with IT operations. In-house data centers are a huge expense for an enterprise, and a substantial investment is required to deploy and maintain a modern, energy-efficient data center. This, in turn, is driving the outsourcing engagements for data center managed services, which is a better alternative and positively impacting the growth of the global data center infrastructure outsourcing market.

Enterprises Are Rapidly Adopting Advanced Infrastructure

Over the last few years, the growth of public/hybrid cloud adoption has increased significantly. Enterprises have been facing the need to adopt new technological advances due to cost pressure from their finance teams. Hence, engineering teams of enterprises have to find the best technological solution that can help in reducing technical debt and associated costs.

Modernizing the Technology Stack Propels Retailers’ Growth

Some of the pandemic-induced consumer behavior changes, such as the upsurge in e-commerce, social commerce, voice commerce, buy-online-pickup-in-store (BOPIS) and buy-online-return-in-store (BORIS), are becoming mainstream, while consumers are returning to brick-and-mortar stores for their usual shopping needs.

Digital Services Are Recasting Manufacturing and Production Sector

The digital engineering space is witnessing a wide adoption of various technologies, spurred by the digital revolution in the manufacturing industry with its strong potential to drive productivity. Digital technologies that are used by production and manufacturing companies help create a data lake at all phases and stages of the production line, capturing every piece of information that can optimize or improvise the process in every dimension. On the other hand, traditional engineering methodologies are human intensive and offer reserved guidance and insights from the transactional data generated at every point.

Workplace may have seen accelerated change but industry patterns exist

The last 18 months has witnessed one of the largest workforce population movements. This shift in ways of working was the hypersonic acceleration of the future workplace implemented in a matter of weeks. Organizations were categorized into digital categories depending on how they had planned and adapted to the future of work, as well as how their services and industries were consumed by the end customer in 2021.

ISG Provider Lens™ Annual Plan 2022

Our 2022 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2022 Research Agenda.

ServiceNow has emerged as the most preferred workflow management platform.

The connected enterprise space has been expanding since the cloud adoption drive, especially in the U.S. Software providers are building business specific and industry verticalized solution. Enterprises are driven by a broad set of services in every portfolio and domain, generating data that eventually transforms into knowledge. These services create and store business information produced by many teams and stakeholders involved at every touchpoint.

Advanced Technology Capabilities to Meet Changing Insurer Challenges

The pandemic impacted the insurance industry in many ways. Many carriers suffered dramatic business interruptions by shifting the workforce to a remote model. Agents could not meet in person with clients, and many lost sales. Sales in some categories like travel insurance plummeted as people stopped going on vacations and business trips. Life insurance claims soared. IT departments in many insurance organizations scrambled to quickly put the right processes in place to keep their internal workforces and distribution channels plugged in, both online and on-site.

Enterprises want to unleash their mainframe data

Are you under pressure to reduce your mainframe costs? Several service providers are addressing the increasing demand to free business data that resides in mainframe systems. From a high-level perspective, all companies are moving their data from on-premises to the cloud for leveraging advanced analytics, AI, machine learning and data lakes. When data sits on a mainframe, companies find that the need for data access drives modernization.

Procurement Software Platforms and Solutions - Global 2022

Software platform renovation or replacement has become the de facto first step toward effective, sustainable digital business transformation for procurement organizations worldwide. Most platforms and providers can help optimize core procurement functions and operations, reduce costs by 30 percent and improve efficiency by at least as much. The most effective, market-leading platforms can elevate and integrate entire procurement organizations and operations to a level of capability and efficiency not previously possible.

Enterprise Service Management - Services & Solutions

Enterprises have reengineered their approach by directing their focus towards workforce, workplace and workflow transformation. Their priority is to adopt and build a long-term strategy to converge and connect all existing business and organizational operations. Enterprise service management (ESM) has now become a critical point in executive strategy discussions. IT, as one of the major and strong lines in an organization, ensures that business and corporate services are available and accessible.

Envisioning Safe Mainframe Migrations to the Cloud

The focus on digital transformation is driving companies to the cloud. However, this is pushing the limits of connectivity and putting a stress on architecture ― creating a distention of ultra-modern digital systems connected to classic mainframes. One can portend a breakdown in architecture if this trend continues. Companies that are dependent on mainframes need to have a plan to prevent this disruption from becoming a reality.

Choices for Mainframe Modernization

Recent improvements in application modernization tools offer more robust alternatives to modernize and innovate legacy systems to add agility and integration, thereby maximizing the return of the investments enterprises have made in technology through the years. ISG assessed Ensono’s portfolio to learn how the company helps clients extract cost from their mainframes and how it delivers application modernization.

Trends and Outlook: Cloud Adoption for SAP S/4HANA

Because SAP has been an ERP market leader for more than 20 years, S/4HANA has not replaced all legacy versions the company has sold. Many loyal SAP clients run their business on legacy SAP ERP. ISG surveyed 152 IT leaders in the Americas, Europe and Asia Pacific to understand their acceptance of SAP S/4HANA and their plans for the next five years.

Global Summary: Healthcare Digital Services

ISG sees several common trends across regions in the healthcare industry:

• Heightened significance of value-based care
• Increased importance of data security
• Innovation-focused operational enhancement
• Interoperability and connected health

Comparing Manufacturing Industry Services & Solutions

Compare providers and solutions on the X topics that matter to your business:

• OT Security Solutions
• Mobility Security Solutions

Manufacturing Industry - Comparing OT Security Solutions

Enterprises are outgrowing niche OT point solutions and demanding unified visibility across all assets. There is a demand for best-in-class, unified visibility and risk management across infrastruc­ture assets. Read our report to compare OT providers and solutions.

Future of Work Solutions for the U.S. Public Sector

ISG sees a rapidly-growing interest among U.S. public sector clients in exploring, enabling, and improving remote and hybrid workforces. We provide an objective assessment to help you compare providers, learn current market trends, and understand how to structure future of work solutions to achieve your goals.

Global Summary: Digital Banking Services

ISG sees several common trends across regions in the banking industry:

• Accelerated digitization in the banking sector
• Real-time payments pushing the payment ecosystem
• Increased adoption of open banking

Read the global summary or check out our regional reports for specifics.