Latest articles from ISG
Successfully transitioning services from an in-house team to a managed services provider or from an existing service provider to a new provider is much more than simply handing work from one group to another.
Artificial intelligence (AI) stands out as an especially transformational technology of our digital age
In a move that baffled tech industry observers, Broadcom announced Wednesday that it plans to acquire CA Technologies in a deal worth $18.9 billion.
ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.
Let’s say you are the proud owner of a super-efficient robotic process automation (RPA) bot built for a process using your web-based customer-relationship management (CRM) application.
In his book Emotional Intelligence, Daniel Goleman describes a store that crams clothes from 15 top designers into just 450 square feet.
L’utilisation de l’automatisation avancée par les entreprises devrait doubler en Europe d’ici à 2020
D’ici à 2020, 92% des entreprises européennes auront déployé des technologies de RPA pour rationaliser leurs processus métier
Over the past half-decade, technology and service providers were busy repositioning offerings and adding capabilities they positioned for the Internet of Things (IoT).
A new ISG Provider Lens study assesses leading vendors and service providers offering enterprise collaboration and social media management services in the U.S. market.
It has become increasingly important for enterprises, irrespective of size, to have a strong social media presence across various platforms – and a modern social media monitoring solution to help manage the effort.
Both public and private organizations in Canada want to know how they are doing relative to other organizations, especially in terms of robotic and intelligent process automation.
Planned changes at Microsoft may require customers to face upgrades for which they are not completely ready.
Measuring a final deliverable like a key report requires negotiation between each of the contributing parties, but it doesn’t require spending money on additional hardware, software or services.