It’s hard to believe it’s been 20 years since the first pioneering HR business process outsourcing (BPO) deals.

After an extensive search process, DXC Technology’s Board of Directors has appointed Mike Salvino as President and Chief Executive Officer, effective September 11, 2019.

IT services company Mphasis has a unique pedigree including parent organizations EDS, HP and Blackstone and a dramatic 2018 financial turn-around story that marked its 20th year in operation.

HCL recently launched London-based SAP Cloud Natives Labs to focus on client-facing ideation, prototyping and development of new cloud-native solutions.

Adoption of human capital management (HCM) software-as-a-service (SaaS) solutions continues to rapidly expand across all types and sizes of HR organizations as leadership looks for ways to provide more efficient HR and payroll services.

Orange Business Services (Orange) has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services.

Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.

More and more companies are automating their IT workflow with self-help and self-healing tools and executing strategies that increase efficiency, decrease operating costs and improve service performance.

Insights and Observations from the ISG Index™.

Data is the core of connected systems, and service providers are focused on extracting meaningful insights from it to deliver quick action.

​Since the advent of Microsoft Online Services commercial offering, one of the benefits marketed by the software giant was an improvement in the way customers could pay for the service.

La valeur annuelle des services managés dans la région dépasse 2,7 milliards d’euros pour le second trimestre consécutif.

Enterprises planning to run Windows Server in the cloud outside the bounds of Microsoft Azure are going to have a more complicated situation on their hands come October 1.

ISG’s SAM Program Services are a managed service offering comprising, consistent with the ITIL definition.

Did you know most major software publishers actually have revenue targets directly tied to auditing their own customers?

After more than a decade of speculation about the future for U.K.-based HR provider NGA Human Resources, acquisition by U.S.-based HR provider Alight Solutions is imminent sometime this fall.

The application and infrastructure requirements of enterprises today present a unique conundrum to IT service providers.

​The Infosys Technology and Innovation Hub in Hartford, Connecticut, shows the provider’s leadership in a movement that other offshore and nearshore service providers will likely follow soon.

Third-party IT and business process relationships are getting smaller in value and shorter in duration as companies look to prioritize speed over cost reduction.

RPA software pricing is quickly evolving. Our interactions with clients and vendors indicate that subscription-based pricing is overtaking perpetual licensing as the commercial model of choice.