Latest articles from ISG
It’s a fair bet your employees and end-customers have information coming at them from all angles all hours of the day.
Picture this: you’ve installed robotic process automation (RPA) software, you’ve trained your people, the pipeline is full and now it’s time to start automating.
Successfully transitioning services from an in-house team to a managed services provider or from an existing service provider to a new provider is much more than simply handing work from one group to another.
Artificial intelligence (AI) stands out as an especially transformational technology of our digital age
In a move that baffled tech industry observers, Broadcom announced Wednesday that it plans to acquire CA Technologies in a deal worth $18.9 billion.
ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.
Let’s say you are the proud owner of a super-efficient robotic process automation (RPA) bot built for a process using your web-based customer-relationship management (CRM) application.
In his book Emotional Intelligence, Daniel Goleman describes a store that crams clothes from 15 top designers into just 450 square feet.
L’utilisation de l’automatisation avancée par les entreprises devrait doubler en Europe d’ici à 2020
D’ici à 2020, 92% des entreprises européennes auront déployé des technologies de RPA pour rationaliser leurs processus métier
Over the past half-decade, technology and service providers were busy repositioning offerings and adding capabilities they positioned for the Internet of Things (IoT).
A new ISG Provider Lens study assesses leading vendors and service providers offering enterprise collaboration and social media management services in the U.S. market.