An interview with Stephen Coward, Principal Consultant ISG.
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I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.
Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.
ISG prepares a large biopharmaceutical firm for consolidation of its IT functions to one managed-service provider, readying its workers for significant sourcing impacts.
Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.
Benefits have traditionally been and continue to be complex and confusing for employees. In many cases, employees must search and dig for information that may be relevant to them.
For an organization to adopt Agile methodology, it must empower its employees to apply Agile project management methods that embrace change, failure and correction throughout the process.
With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.
Among the industries that stand to benefit the most from RPA are freight-forwarding and logistics companies that perform the highly complex day-to-day operations of moving shipments domestically and internationally using different modes of transportation.
A Transformation Management Office (TMO) is responsible for driving complex initiatives tied to the senior-most vision and strategy.