Strengthening Client/Provider Relationships Post-Transition
ISG uses Partnership Experience Assessments to find commonalities and challenges in two new client/provider relationships, enabling the partners to shore up ...
Experience Assessment
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Helping a Provider Refocus to Win New Business
ISG helps a major tech provider rebuild credibility, refocus its approach, and win more than $100 million in new scope.
Driving an Investor-Relationship Focus for a Global Fund Manager
Over the course of a decade, ISG partners with a global fund manager to proactively deal with its most important investor relationships.
Measuring IT’s Relationship with the Business for Improvement
ISG performs analysis of a multibillion-dollar manufacturer’s workforce experience and its IT department’s relationship with other business units to identify ...
Restoring Relationship Credibility to Win New Business
ISG helps guide a major technology provider in a stalled relationship with a global
energy company to assess and reset the relationship, restore trust and win ...
Using Relationship Assessment to Transform IT Delivery
ISG helps guide an Australian utility company through several changes to its IT operating model during a seven-year relationship focused on business alignment ...
Assessing and Improving Relationships with Top Accounts
A major telecommunications company receives ISG’s help evaluating its best accounts, resulting in concrete improvement recommendations, movement toward ...
Boosting Cherished-Account Relationships for Growth
ISG helps a major tech provider assess and improve relationships with
more than a dozen of its top accounts, resulting in additional business.
Improving the Provider/Client Relationship
A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without ...
Aligning and Transforming a Healthcare System
ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide ...
Leading a Major U.S. Healthcare Provider through TBM Changes
An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost ...