Latest Research articles from ISG

Narrow AI Technologies Are Creeping into Finance and Accounting Services

By Namratha Dharshan

ISG can help enterprises understand the value of narrow AI technologies and design an automation roadmap that includes adoption of these technologies to achieve higher gains.

Categories: Research

What’s the Impact of Automation? It Depends on Who You Ask

By Stanton Jones

Last week at the ISG Sourcing Industry Conference, we conducted a real-time study with swarm technology provider Unanimous AI.

Categories: Research Robotic Process Automation (RPA)

An Overview on Traditional Data Center Outsourcing Service Providers

By Shashank Rajmane

The ISG Provider Lens™ Data Center Outsourcing Archetype Report explores the services for data center management and transformation available in the market today.

Categories: Research

ISG Automation Summit U.K. Shows the Art of the Possible

This year’s ISG Automation Summit looked beyond RPA to cognitive automation and artificial intelligence (AI) as ways to deliver even greater value to organizations in all sectors.

Categories: Research

Next-gen In-flight Connectivity Can Be a Prime Opportunity

By Avimanyu Basu

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

Categories: Research Travel and Transportation

Decline of the Rupee – How Will It Impact IT Providers and their Enterprise Clients?

Continuing depreciation of the Indian rupee against the U.S. dollar has enterprises wondering about the economic effect on IT and business outsourcing services by India-based providers.

Categories: Research

Bot Costs to Drop by More Than 30% In Two Years – And Here Is How

By Andreas Lueth Ron Exler

Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years.

Categories: Research Robotic Process Automation (RPA)

Data Sharing Is the New Normal for Enterprise Software

By Blair Hanley Frank

Microsoft, SAP and Adobe announced that they’re working on a new project called the Open Data Initiative that’s supposed to bring customer data from the three company’s disparate products together into a common data lake for processing and analysis.

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Service Line Report

By Paul Reynolds

The general trend of enterprises pursuing digital transformation and the more specific enterprise desire to automate various business processes are helping outsourcing adoption in almost all BPO and ITO service lines.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Vertical Report

By Paul Reynolds

The 2018 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2017 Geography Report

By Paul Reynolds

Increased automation and nearshoring are two of the most consistent trends we uncovered in our country-by-country analysis for the 2017 ISG Momentum® Market Trends & Insights Geography Report.

Categories: ISG Momentum® Research

Adobe’s Marketo Acquisition Shows a Martech Future Full of Consolidation

By Blair Hanley Frank

Software maker Adobe made a splash in the marketing technology world this week when it announced a $4.5 billion acquisition of marketing automation company Marketo.

Categories: Research

A New Way to Look at RPA

By Stanton Jones

One of the most common questions we hear from enterprises today: How does my RPA program compare to my peers?

Categories: Consulting Research Robotic Process Automation (RPA)

Enterprises Need AI Skills to Get the Most Out of Automation

By Ron Exler

Extending the scope of automation initiatives requires the use of cognitive technologies that provide broader and deeper support of process automation.

Categories: Research

The AI Wave is Beginning, But the RPA Wave is Breaking

By Stanton Jones

AI isn’t creeping its way into the enterprise. Robotic process automation (RPA) is crashing through the front door.

Categories: Research Robotic Process Automation (RPA)

Four Things the Slack-Atlassian Deal Says about the Workplace Collaboration Market

By Mrinal Rai

The recent deal between Atlassian and Slack impacts the enterprise social collaboration market in many ways.

Categories: Research

Growing Interest in Automation at the Board Level

By Ron Exler

Much like other initiatives involving technology, a critical challenge for enterprises that are automating processes is securing organizational support from the top ranks.

Categories: Research

HP’s Apogee Acquisition Strengthens Managed Services for Print Juggernaut

By Blair Hanley Frank

HP announced Wednesday that it entered an agreement to buy Apogee, a U.K.-based provider of enterprise print services.

Categories: Research

Doing RPA Right – With a Spoonful of External Consultants & Service Providers

By Aparna Gajanan

ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.

Categories: Research Robotic Process Automation (RPA)

Google Is Serious About Its Enterprise Business

By Blair Hanley Frank

When I speak with enterprise IT professionals and industry watchers about Google Cloud, there’s a common thread of concern that Google will decide to walk away from the enterprise technology space.

Categories: Research