Latest Research articles from ISG
Last week at the ISG Sourcing Industry Conference, we conducted a real-time study with swarm technology provider Unanimous AI.
The ISG Provider Lens™ Data Center Outsourcing Archetype Report explores the services for data center management and transformation available in the market today.
This year’s ISG Automation Summit looked beyond RPA to cognitive automation and artificial intelligence (AI) as ways to deliver even greater value to organizations in all sectors.
In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.
Categories: Research Travel and Transportation
Continuing depreciation of the Indian rupee against the U.S. dollar has enterprises wondering about the economic effect on IT and business outsourcing services by India-based providers.
Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years.
Microsoft, SAP and Adobe announced that they’re working on a new project called the Open Data Initiative that’s supposed to bring customer data from the three company’s disparate products together into a common data lake for processing and analysis.
The general trend of enterprises pursuing digital transformation and the more specific enterprise desire to automate various business processes are helping outsourcing adoption in almost all BPO and ITO service lines.
The 2018 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.
Increased automation and nearshoring are two of the most consistent trends we uncovered in our country-by-country analysis for the 2017 ISG Momentum® Market Trends & Insights Geography Report.
Software maker Adobe made a splash in the marketing technology world this week when it announced a $4.5 billion acquisition of marketing automation company Marketo.
Extending the scope of automation initiatives requires the use of cognitive technologies that provide broader and deeper support of process automation.
AI isn’t creeping its way into the enterprise. Robotic process automation (RPA) is crashing through the front door.
The recent deal between Atlassian and Slack impacts the enterprise social collaboration market in many ways.
Much like other initiatives involving technology, a critical challenge for enterprises that are automating processes is securing organizational support from the top ranks.
HP announced Wednesday that it entered an agreement to buy Apogee, a U.K.-based provider of enterprise print services.
ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.
When I speak with enterprise IT professionals and industry watchers about Google Cloud, there’s a common thread of concern that Google will decide to walk away from the enterprise technology space.