What You Need to Know about the Security Operations Center Market in Switzerland
Managed security services providers in Switzerland are seeing success with the security operations center (SOC) model.
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Research
The U.S. is moving from AI pilots to agentic systems, unifying silos to self-healing digital threads
The U.S. digital engineering midsize landscape has reached a strategic inflection point, where organizations are transitioning from fragmented experimental cycles to high-velocity, autonomous ecosystems. In an era that is defined by survival of the smartest, the focus has shifted from tactical digital intervention to foundational elimination of intelligence debt across the silicon-to-cloud continuum. This structural mandate unifies R&D, operations and CX into a single, AI-led digital thread, ensuring that every physical asset and digital platform functions as a self-optimizing growth engine.
Research
The End of Passive IT Service Management
IT service management (ITSM) is at an inflection point. For two decades, ITSM platforms have operated as structured systems of record and workflow orchestration layers, capturing tickets, routing tasks and enforcing process consistency. That model assumed humans were the primary actors and automation was deterministic, limited and rule-based. That assumption no longer holds.
Research
The Benefits and Risks of OLTP-On-Lakehouse Data Platforms
The emergence of cloud computing has had an enormous impact on all segments of the IT industry, including data platforms. All providers of data platform products have enabled their products to be deployed in the cloud and/or consumed as cloud-hosted managed services. To date, the cloud has arguably had the largest impact on analytic data platforms, where cloud infrastructure led to the emergence of a new analytic data platform architecture: the data lakehouse. Now ubiquitous, the data lakehouse decoupled compute and storage and enabled enterprises to take advantage of data lakes based on cloud object storage combined with open file formats, open table formats and analytic data processing engines. Many data platform providers are now looking to bring some of the same advantages of the data lakehouse to operational data platforms.
Research
The Channel Is Not Broken, Your Partner Experience Is
There is a familiar refrain echoing across boardrooms and pipeline reviews that the channel is underperforming, that partners are not delivering and that ecosystems are noisy and inefficient and somehow past their prime. The implication is that something fundamental has broken. That conclusion is convenient, but it is wrong. The channel is not broken. What is broken is how most organizations design, enable and experience their partners. The failure is not structural. It is experiential.
Research
WFM Meets AI: When Algorithms Run the Roster
The shift roster has always been a place where strategy becomes personal. It decides who works, when they work and how predictable their lives can be from one week to the next. When scheduling becomes more automated, the consequences show up immediately in worker sentiment, manager workload, overtime spend and service levels. That is why the rise of artificial intelligence (AI)-driven scheduling feels different than other HR technology shifts. It is not just another feature in the stack, because it touches time, fairness and trust all at once.
