Index Insider: 2Q23 Supply-Side Checkpoint

Hello. This is Stanton Jones, Sunder Sarangan and Amanda Lytle with your weekly briefing on what’s important in the IT and business services sector.
If you’d like to read this on the web, click here, and if someone forwarded you this briefing, consider subscribing here.


Attrition in the IT services sector rose in 2Q for the first time in over a year. This, combined with the industry-wide slowdown in hiring, means that enterprises can expect some challenges in finding in-demand skills for their engagements.


Attrition in the IT Services Sector Rose For the First Time in Over a Year


Hiring Down, Attrition (Back) Up
Over the course of 2021 and 2022, service providers added more than 2.2 million employees. This hiring explosion was in response to unprecedented demand for managed services in late 2021 and most of 2022.
However, the sector finds itself in a different place in Q2 2023. While managed services growth remains strong, providers have (on the whole) turned their focus to optimizing delivery pyramids to improve margins.
And they’re doing this by slowing down hiring. This approach has been working over the past couple of quarters, primarily because attrition has been declining from 2022 peaks.
Now a new set of supply-side challenges could be on the horizon. After three-quarters of quarter-over-quarter decline in annualized attrition (which represents the attrition in the quarter), attrition increased this quarter.
The Details

  • Annualized attrition is at 14.5%, the first increase for the sector since 2Q22.
  • Due to the industry-wide hiring slowdown, for every 10 people that left a provider in the second quarter, only six were hired.

Tight Market Could Get Even Tighter
It’s important to keep in mind that attrition is still well below the unprecedented highs of 2021 and 2022. And the slowdown in hiring is expected as well, especially given the pressure on discretionary work driven by macroeconomic uncertainty.
It’s the combination of these two factors that ISG clients should be aware of. Given that it will likely take a quarter or two for hiring to ramp back up – and if attrition continues to go up – it will mean there is very little “spare capacity” in the system.
Combine this with high utilization levels (which are now near all-time highs), and enterprises will likely face some challenges in finding in-demand skills for their engagements.


About the author

Stanton Jones

Stanton Jones

Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. Stanton’s weekly newsletter, the Index Insider, is read by thousands of market stakeholders each week. An ISG Digital Fellow, Stanton has been quoted in Fast Company, Forbes and, and has appeared on national cable news.