The Secret to Elevating the Hybrid Work Employee Experience


Imagine a new hire, Sarah, who joins your organization to work remotely. Her version of her onboarding process might be something like: “As a new employee, I need to complete the onboarding process so I can start contributing to the team.” Let’s call this Sarah’s onboarding “user story.”

Like the user stories of Agile software methodology, this statement outlines a basic need. And, also like other user stories, it falls short of capturing the full spectrum of Sarah's onboarding experience — the excitement, apprehensions and aspirations that come with a new role, especially in a remote setting. This gap between a traditional user story and the holistic employee experience is where many organizations miss the mark in balancing expectations and experience, crucial elements in attracting and retaining top talent.

This ISG whitepaper shows how transitioning from traditional user stories to user experience statements can transform employee touchpoints into more meaningful interactions.

Figure 1: Key Stakeholder Groups that Create, Influence, and Drive the Employee’s Experience

In the rapidly evolving landscape of hybrid work, where employee engagement is fueled by emotional connections and supported by a conducive environment for productivity, user experience statements can play a crucial role in crafting the roadmap for enhancing the employee experience.

By downloading this whitepaper, you will uncover strategies to enhance your organization's employee interactions, ensuring touchpoints are not just transactions but transformative experiences that foster long-term loyalty and satisfaction.

Don't miss the opportunity to redefine your approach to employee experience and start creating a workplace where every interaction is an opportunity to inspire and engage.

Please complete the form to download the white paper.



About the author

Roman Pelzel

Roman Pelzel

Roman Pelzel is a thought leader and trusted advisor with more than 25 years of experience in leading and facilitating digital workplace strategies and technologies as well as ITIL/value-driven service management in different business areas (insurance, automotive, utilities, e-commerce). He has made it his mission to sustainably connect talent and technology by helping organizations transform their digital workplaces into a digital work state experience that put people first. Roman is a recognized expert in workplace management technologies as well as hardware and software rollouts. He contributes to his clients' success with his comprehensive expertise gained in various roles, combining leadership, coaching and technical skills.