Latest articles from ISG
An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency.
While the traditional process of putting IT or business services out for request for proposal (RFP) is still the most well-worn – and dreaded – path for companies looking to partner with third-party sourcing providers, it isn’t as bad as it once was.
Four thought-leaders share their perspectives on the future of automation.
The Success of All Types of Digital Transformation Depends on Organizational Change Management (OCM)
When companies want to make sure a new digital initiative goes well, they often bring in an organizational change management (OCM) team to help.
An average of nearly 10 outsourcing contracts were signed each day in the first six months of 2019, with both the ITO and BPO segments on a pace to set their single-year contract volume records.
It’s hard to believe it’s been 20 years since the first pioneering HR business process outsourcing (BPO) deals.
IT services company Mphasis has a unique pedigree including parent organizations EDS, HP and Blackstone and a dramatic 2018 financial turn-around story that marked its 20th year in operation.
HCL recently launched London-based SAP Cloud Natives Labs to focus on client-facing ideation, prototyping and development of new cloud-native solutions.
Adoption of human capital management (HCM) software-as-a-service (SaaS) solutions continues to rapidly expand across all types and sizes of HR organizations as leadership looks for ways to provide more efficient HR and payroll services.
Orange Business Services (Orange) has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services.
Outsourcing has become increasingly prevalent across several segments of the commercial aviation industry, from original equipment manufacturers (OEMs) to airline operators and logistic vendors managing specific parts of the airport operations.
More and more companies are automating their IT workflow with self-help and self-healing tools and executing strategies that increase efficiency, decrease operating costs and improve service performance.
Since the advent of Microsoft Online Services commercial offering, one of the benefits marketed by the software giant was an improvement in the way customers could pay for the service.
La valeur annuelle des services managés dans la région dépasse 2,7 milliards d’euros pour le second trimestre consécutif.