Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.
Latest articles from ISG
Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.
To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.
Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.
The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.
The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.
ISG helps companies and their leaders embrace change, communicate organizational plans even as they are evolving and inspire others to adopt and support transformation from within.
In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.
An uptick in M&A due diligence performed on APAC companies was registered in May, which is precisely when leading HR software and payroll provider Ceridian announced its intent to acquire regional payroll provider Excelity Global (Excelity).
Airbus’ Realigned Strategy Can Be the Best Response to the European Aerospace Industry’s Distress Signal
Airbus needs to align its strategy with the fluctuating dynamics of the aviation industry dictated by the economic, political and social impacts of the COVID-19 pandemic.
Effectively managing multiple third-party suppliers means building risk management into the contracts, continually evaluating the suppliers’ work and assigning resources in proportion to the risk a supplier represents.
Categories: Third Party Management