ISG Imagine Your Future® Podcast Episode 14: Healthcare at the Heart of the COVID-19 Crisis


The Healthcare industry is currently experiencing the highest levels of demand in modern times. At the same time, it is burdened with developing coping mechanisms, medicines and vaccines that will, in time, help protect us from subsequent outbreaks. There’s no doubt the industry will undergo radical transformation as a result of the pandemic. And hopefully the learnings it gains from the current experience will position the industry to better handle future health crises.

This episode of the ISG Smartalks™ podcast takes a look at the Healthcare industry at the center of the COVID-19 global pandemic. ISG Partners Bob Krohn and Jamie Burke join host Barry Matthews to examine how Healthcare payers and providers are responding during these difficult times and what the industry will look like coming out the other side.

Click here to read more about actions you can take right now to mitigate operational risk in the face of COVID-19.

Join the webinar: Top 10 Emerging Healthcare Trends in the New Future

About the authors

Robert “Bob” Krohn is a Partner and Healthcare Practice Lead at ISG. He has an extensive background in business process optimization, organizational design and execution including the direct oversight of numerous outsourcing contract negotiations. Bob is an ISG Digital Expert and a speaker/ blogger on emerging trends in Healthcare.

Jamie helps clients define strategy, capitalize on cloud, analytics and digital technology trends and implement target operating models. Recently, he assisted several Fortune 100 and 1000 clients in sourcing their global transformations to the Microsoft cloud, next generation networks and data center co-location solutions. ITIL certified, Jamie has a BA in MIS from Notre Dame and an MBA with a concentration in Portfolio, Program and Project management from the University of Texas at Dallas. He served as an Airborne, Air Assault and Ranger qualified US Army Field Artillery officer. His military decorations include the 1998 Gen. MacArthur Leadership Award.