Barry Matthews and Steve Hall explore the multiple ways in which technology is influencing what we do at work as well as how and where we work. Despite technologies such as PCs, mobiles, smartphones and networks having had a massive impact over the past few decades, most of us still operate in part analog and part digital world. Organizations must continue to adapt themselves using automation, collaboration tools and the latest thinking on optimal office environments to ensure they can make the most of their greatest asset - people. This is particularly true for millennials who have very different approaches to communication and working and who form a growing segment of the global workforce. Whether or not automation will lead to job losses or displacement, technology is empowering people to take greater control of their careers. Opportunities presented by flexible working models and the gig economy, not to mention the creation of new roles and jobs that we haven’t even dreamed of yet, are changing the shape of work as we know it.
What he does at ISG
As the leader of ISG’s business in EMEA and an Executive Board Member, Steve provides strategic insight and advice to help ISG’s clients solve their most critical business challenges, helping them adopt and optimize the technology and operating models they need to compete successfully. In particular, he uses his long experience and broad expertise to challenge and inspire them to think about their risks and opportunities in new and unexpected ways.
Past achievements for clients
Steve leads his team’s engagement with clients with an industry-recognized and highly valued perspective on the most important trends in business and technology. He asks and answers the big questions: Why do you need to transform? What’s your best way forward? What do you need to accelerate? And where should you invest your technology dollars to make it all happen?
Among his many client success stories, his ability to take in the big picture, define the problem and connect the dots to the right solutions helped one legacy postal and shipping giant transform itself into a modern logistics powerhouse. He also guided a global energy industry leader through a complex operating model and IT provider transition, helping them see past the obvious cost cutting measures to identify the root causes of their challenges—and delivering savings far beyond what they had imagined.