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ISG Smartalks™ Podcast Episode 5: Service Orchestration – What is it and Why is it Important?

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Most businesses are by now some way down the road of digitization. Many are automating their services using a mix of the growing array of automation and cognitive technologies. Automating services inevitably means that human and digital workforces find themselves delivering different parts of the same business processes, or at the very least interfacing with each other. So, the challenge enterprises are increasingly facing is how to ensure oversight and visibility across processes and manage resources most effectively to ensure high levels of productivity. In this episode Barry Matthews talks to entrepreneur and business leader, Kit Cox, about service orchestration and how it is driving the digital transformation of many businesses. Service orchestration enables the rapid scaling of robotic process automation (RPA) and cognitive technologies in an open ecosystem and provides a platform for seamlessly managing human and digital workforces. The importance of service orchestration is set to increase as enterprises invest in more automation tools to enhance the capabilities and productivity of their human workers as well as the experience of their customers.

Tune in to hear the discussion!

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About the authors

Barry is a Partner at ISG, guiding clients through the rapidly changing world of automation and cognitive computing as it transforms the world of outsourcing and global business services.

Kit Cox is an entrepreneur and founder of service orchestration platform, Enate. He’s passionate about the benefits that intelligent automation can bring as bots and humans start to work side by side.