Latest Research articles from ISG

Cognizant Pushes Digital Technology, European Expansion with New CEO

By Blair Hanley Frank

The announcement that Cognizant has hired Brian Humphries to serve as its next CEO is a testament to the company’s ambitions to expand globally and grow its digital products.

Categories: Research

Enterprise Automation: The Worst Performing Thing is the Most Important Thing

By Stanton Jones

Companies are stalling out in their automation initiatives, usually once they have automated around 20 processes. In essence, they’re hitting the “RPA wall.”

Categories: Research

How to Accelerate Business Results with an Automation Center of Excellence

By Stanton Jones

In our work with more than 100 companies currently implementing automation programs, we have observed that many of these programs stall once they have automated 10 to 20 processes.

Categories: Research

Understanding Agile and DevOps at Scale

By Blair Hanley Frank

Leaders are no longer wondering whether it’s worth it to adopt Agile and DevOps, but rather how to scale, organize and optimize these practices in their organizations.

Categories: Research

5 Steps to Get Started with AI in the Enterprise

By Wayne Butterfield

ISG Research highlights three use cases for AI technology that companies plan to focus on in 2019.

Categories: Research

Sourcing shrugs off global turmoil to establish new records in 2018

By Steve Hall

​World events have been unpredictable recently, roiling global financial markets. One market, however, that appears unaffected by the turmoil is the global outsourcing market.

Categories: Research

Country-by-Country Look at Sourcing Finds Global Trends & Local Opportunities

By Aparna Gajanan Randy Vetter

Global outsourcing penetration jumped to a new high in 2018 as enterprises look for help modernizing their environments and, more specifically, moving workloads to the cloud.

Categories: ISG Momentum® Research

5 Ways Aircraft Health Monitoring Systems Are Revolutionizing Aircraft Maintenance

By Avimanyu Basu

Aircraft Health Monitoring Systems (AHMS), which use real-time data captured through various sensors integrated on aircraft parts to enhance reliability and safety of the aircraft, are emerging as a promising business opportunity for OEMs and airlines.

Categories: Aerospace and Defense Research

Dearth of Digital Talent Leads DXC to Luxoft

By Stanton Jones

IT services giant DXC announced yesterday its $2 billion acquisition of Luxoft, a Switzerland-based product engineering and digital services provider.

Categories: Research

Blockchain: Success Lies in Identifying the Right Use Cases

By Manali De Bhaumik Shachi Jain

Blockchain has the potential to become one of the most disruptive technologies in recent times, primarily because of its ability to offer a decentralized and public but highly secure ledger for recording transactions.

Categories: Blockchain Research

ISG Momentum® Market Trends & Insights 2018 Geography Report

By Paul Reynolds

The Momentum® 2018 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

Key Considerations When Choosing an IAM Solution

Categories: Research

9 Best Practices: The Soft Side of Successful Automation Projects

Categories: Research

Agile and DevOps in 2019: Enterprise Culture is Key

Categories: Research

Where Are Enterprises Taking Agile and DevOps?

By Ola Chowning Ron Exler

Enterprises competing in an increasingly digital economy must simultaneously improve performance on four levels.

Categories: Research

The ISG RPA Bundle is Here!

By Stanton Jones

We’ve bundled together some of our latest automation reports, research notes, blogs and webinars into one package, creating a one-stop source of primary research and practitioner advice.

Categories: Research

Lithium / Spredfast Merger Creates a True Enterprise Social Media Management Solution

By Rahul Basu

The recent merger of Lithium and Spredfast demonstrates further consolidation of marketing and customer care capabilities in the social media management and customer care industry.

Categories: Research

How to Include RPA in Your AMS Managed Services Contracts

By Scott Moore Michael Fullwood

Enterprises looking to reduce the cost of ongoing application production support are embracing robotic process automation (RPA) in their applications management services (AMS) outsourcing relationships.

Categories: Research

Acquired IBM Product Line Can Help HCL Create Viable 'As-A-Service' Offerings

HCL Technologies’ acquisition of seven of IBM’s flagship software products represents an amalgamation of offerings – some of which promise a steady cash inflow.

Categories: Research

RPA and InfoSec – Adversary or Ally?

By Robyn Singlehurst

Some organizations may consider information security (InfoSec) as a restriction on innovation and an obstacle to the possibilities new technologies bring.

Categories: Research