Latest Research articles from ISG

Callidus As SAP’s Digital Engagement Front End – and Data Mine

SAP America has announced that it is acquiring Callidus Software, providers of the CallidusCloud software platform for human resource, sales, “lead-to-money” (quote-to-cash), marketing, and customer experience solutions.

Categories: Research

Sifting Through Dell + VMware Rumors and Reinvention

Less than five years after Dell Technologies’ own and at-times contentious privatization effort, we’ve begun hearing rumors that the company might pursue a reverse-merger with VMware Inc., in large part to resolve EBITDA woes.

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IT Market and Provider Re-invention: Birlasoft + KPIT to Merge, Split, Disrupt

The business and technology nature(s) of the merger-to-split between Noida-based Birlasoft and Pune-headquartered KPIT Technologies provides a great example of how both the pace and nature of tech-firm M&A are being disrupted.

Categories: Research

Automation, Autonomy and the Messy In-Between

By Stanton Jones

We’ve made incredible gains when it comes to autonomous vehicles, but today the market finds itself in a messy interim period.

Categories: Research

Provider Positioning Problems – How to Differentiate

Rapid growth in enterprise spending on digital transformation has IT service providers and technology vendors working hard to reposition and differentiate themselves quickly.

Categories: Research

AI Now King of Comprehension, but Context Still a Challenge

By Stanton Jones

In case you didn’t notice, natural language processing made a huge leap forward last week, as an AI application beat a human in a reading comprehension test for the first time ever.

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Technology Means Business - CES 2018

By Ron Exler

Despite its reputation, CES is far more than a showcase for the latest electronic consumer toys. It’s a venue for business meetings, investment, partnerships, and significant announcements.

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ISG Index™: RPA is the Tip of the Digital Transformation Spear

By Stanton Jones

As we detailed in this week’s 4Q 2017 ISG Index™ announcement, 2017 started and ended strong.

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CES 2018: Seven Early Impressions for Enterprises

By Ron Exler

The focus of the annual CES event has shifted recently, expanding from a consumer-only gadget focus to a much more broad spectrum of IT that impacts enterprises as well as end users.

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Trends and Developments Shaping Enterprise IT Through 2018

By ISG

In this Research Alert, we turn forward to 2018’s most disruptive developments and trends that will challenge enterprise IT leaders and organizations as they formulate and fine-tune plans for transformation and improvement.

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Trends and Developments Shaping Enterprise IT - 2017

By ISG

As 2018 rapidly approaches, ISG Research analysts have taken a look back at some of the most significant trends of 2017 – with an eye toward those that will have important long-term impacts.

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Analytics Drives Growth of Application Outsourcing in HCLS

Clients in Healthcare and Life Sciences (HCLS) are adopting an analytics-driven approach to transformation projects to harness data and generate insights, thereby becoming more customer-centric and optimizing the entire value chain.

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BFSI Leads the Wave of Digital Adoption

The Banking, Financial Services and Insurance (BFSI) vertical has historically been among the highest spenders on application outsourcing.

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ISG Provider Lens™ Report ‑ Contact Center Services Trends and Provider Positioning

By Namratha Dharshan

ISG has released its Provider Lens™ Contact Center Services – Customer Experience Quadrant Report research study for the U.S. market.

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Briefing Notes – r4apps and Semantic Enterprise Data Integration

r4apps provides cloud-based and on-premises, semantic-layer solutions that deliver data integration-as-a-service, graphical data modeling, and BI using in-memory processing.

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Net Neutrality Reality Through 2018

By Ron Exler

This week, the U.S. Federal Communications Commission (FCC) voted to remove so-called “net neutrality” rules put in place in 2015 to help ensure widespread availability of relatively inexpensive internet-based services, especially for U.S. consumers.

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2017 ISG Momentum® Market Trends & Insights Service Line Report

By Paul Reynolds

The 2017 ISG Momentum® Market Trends & Insights Service Line Report provides a comprehensive view of market activity, spending levels and contracting trends for leading outsourcing services.

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2017 Momentum® Market Trends & Insights Vertical Report

By Paul Reynolds

The 2017 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.

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Momentum® Market Trends & Insights Report® 2016 Geography Report

By Paul Reynolds

Categories: Research

ISG Index™

The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.

Categories: Research