Disruptions are shaping and shaking up the CPG and Retail industries. Global supply chain challenges, rising inflation and competition for talent (caused in part by the Great Resignation) are the most well-known factors – but not the only ones. Still, no matter what, customers must remain the number one priority for these organizations.
How can CPG and Retail companies thrive despite these pressures – and retain loyal customers – in a highly disrupted and competitive market? Which technologies are transforming the industry?
To discuss this ongoing disruption, our ISG Imagine Your Future podcast hosts, Steve Hall and Karen Collyer, are joined by Sunder Pillai, ISG Director and Retail, CPG and Enterprise Practice Leader. Listen in to learn how to create a memorable and flawless customer experience – and why this is now more important than ever. Plus, find out how CPG companies are tackling spiraling costs and the environmental, social and governance (ESG) issues impacting their supply chain decisions.
For more information and insights from ISG’s CPG practice click here
What he does at ISG
As the leader of ISG’s business in EMEA and an Executive Board Member, Steve provides strategic insight and advice to help ISG’s clients solve their most critical business challenges, helping them adopt and optimize the technology and operating models they need to compete successfully. In particular, he uses his long experience and broad expertise to challenge and inspire them to think about their risks and opportunities in new and unexpected ways.
Past achievements for clients
Steve leads his team’s engagement with clients with an industry-recognized and highly valued perspective on the most important trends in business and technology. He asks and answers the big questions: Why do you need to transform? What’s your best way forward? What do you need to accelerate? And where should you invest your technology dollars to make it all happen?
Among his many client success stories, his ability to take in the big picture, define the problem and connect the dots to the right solutions helped one legacy postal and shipping giant transform itself into a modern logistics powerhouse. He also guided a global energy industry leader through a complex operating model and IT provider transition, helping them see past the obvious cost cutting measures to identify the root causes of their challenges—and delivering savings far beyond what they had imagined.
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.