The needs of businesses are constantly evolving – and technology is an increasingly critical component. More than ever before, businesses are turning to data to ensure that their technological transformations are delivering value. ISG Performex™ measures and benchmarks the health of the end-to-end technology value chain, providing objective data to drive decision-making.
Through the ISG Performex ™ suite of products, businesses can strengthen internal and external relationships, enhance end-user productivity and build a world-class workplace technology experience.
ISG Performex™ service offerings include:
- ISG UserX™, which measures and benchmarks the end-user experience with workplace technologies and shared services.
- ISG Relationship360™, which assesses the health of enterprise-provider relationships, as well as how IT is meeting the needs of the business with bilateral feedback that ensures joint ownership for driving improvements.
- ISG Pursuit360™, which undertakes a comprehensive review of a provider’s wins and losses, including the key drivers behind enterprise decisions and key lessons for the provider.
ISG Performex™ is built on ISG’s unparalleled data, methodology and expertise. With one of the world’s largest databases of satisfaction benchmarks, you can understand your performance relative to others, establish realistic performance targets and obtain consistently high quality, action-oriented results.