In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield speaks to Laura Robertson, Vice President of Automation, Zukunft Consulting. Laura shares her extensive insights and lessons learned from her varied roles in the automation sector. Listen in to hear her top tips for success when embarking on an automation implementation. What are the pitfalls to avoid? How do you build the right team and manage them to success?
Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.