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Business Operations & Automation

Struggling to improve inconsistent business processes and systems in a cost-effective way?

Plan your enhancements in waves or leapfrog gaps in technology or automation. Seasoned experts at ISG can recommend ways to optimize and digitize processes that will leverage best practices, priorities and nuances to best suit your objectives. You face two big options when it comes to transformation:

  • Non-digital process improvement levers
  • Applying digital and emerging technologies to transform

Optimize your business operations across the enterprise

finance and accounting

Finance & Accounting (F&A)



human resources

Human Resources (HR)

customer experience

Customer Experience (CX)

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Facilities Management

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Insurance Operations

Plan & Execute Your Transformation

How do you establish and execute a purpose-built transformation agenda? Start by identifying large areas of opportunity.

  • Eliminate waste and non-value-added activity 
  • Automate processes and apply advanced analytics
  • Standardize, simplify and source processes 
  • Optimize your target operating model

ISG combines design thinking, visioning and the “art of the possible” to identify innovative future states.

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How do you optimize your operations, cut costs and drive innovation?

Improve performance, increase agility and spend less.

Collaborative Sourcing

Our proven ISG FutureSource™ methodology is collaborative and data-driven to help you make business process sourcing decisions that deliver more innovative solutions to achieve your business needs. You get a faster result and a strong, sustainable partnership to help you get ahead.

Transform Business from the Inside Out

Centralize, standardize and harmonize back-office functions into a Global Business Services (GBS) model to save costs, increase service quality, leverage scale and respond quickly to business demand.

Advanced Procurement

Consolidate, standardize or source procurement activities to consolidate and leverage company-wide spend with a limited number of suppliers. Leverage ISG's expertise to optimize your supply base, generate savings and leverage advanced analytics for spend visibility, consumption patterns and supply market insights.

Enabling your business operations to meet the fast-paced demands of today’s marketplace takes a special combination of domain knowledge, process expertise and technology savvy. ISG has a finger on the pulse of critical business operations decisions and tech, such as intelligent automation and blockchain. Whatever your business operations challenges are, ISG can help.

Client Stories

Centralize and Reduce Indirect Spending with a GBS Strategy

Jun 22, 2021, 14:30 PM
ISG developed and supported a manufacturing company’s GBS strategy by providing expertise on tool selection and automation opportunities.
Title : Centralize and Reduce Indirect Spending with a GBS Strategy
Alternate title :
A water equipment, technology and services company’s indirect transactional procurement activities (purchase request to purchase order (PR-to-PO), tactical buying) were completely decentralized and done locally on approximately 100 enterprise resource planning (ERP) instances and/or tools across over 28 systems. No enterprise-wide tools existed to enable the PR-to-PO and PO-to-invoice process. The process maturity of the local purchasing groups varied widely; there were a high number of after-the-fact PO’s. 
A preferred supplier list did not exist, leading to a very high supplier count. Master data was not consolidated, hindering corporate-wide visibility. The company engaged ISG to not only help design a global business services (GBS) strategy to centralize indirect spend, but also to help select a tool to enable the set-up of the GBS services.
ISG conducted an as-is process functional analysis and identified process consolidation and rationalization opportunities by leveraging robotic process automation (RPA) and other digital strategies to cut the costs while enhancing the customer experience.
ISG facilitated a request for proposals (RFP) process to select a procure-to-pay technology solution. The RFP also included selecting the service provider to implement the tool and the associated services via a GBS organization.
ISG identified and helped implement specific RPA initiatives to integrate across 100 ERP instances and tools across the company’s enterprise.
  • The company obtained potential savings ranging from three to seven percent.
  • It identified over 100 ERP instances and tools with opportunities to integrate and implement RPA.
  • It benefited from ISG’s RPA expertise throughout the implementation process.
Categories :
  • Business Operations
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  • case study
global business services
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