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Business Operations & Automation

Struggling to improve inconsistent business processes and systems in a cost-effective way?

Plan your enhancements in waves or leapfrog gaps in technology or automation. Seasoned experts at ISG can recommend ways to optimize and digitize processes that will leverage best practices, priorities and nuances to best suit your objectives. You face two big options when it comes to transformation:

  • Non-digital process improvement levers
  • Applying digital and emerging technologies to transform

Optimize your business operations across the enterprise

finance and accounting

Finance & Accounting (F&A)



human resources

Human Resources (HR)

customer experience

Customer Experience (CX)

facilities management

Facilities Management

insurance operations

Insurance Operations

Plan & Execute Your Transformation

How do you establish and execute a purpose-built transformation agenda? Start by identifying large areas of opportunity.

  • Eliminate waste and non-value-added activity 
  • Automate processes and apply advanced analytics
  • Standardize, simplify and source processes 
  • Optimize your target operating model

ISG combines design thinking, visioning and the “art of the possible” to identify innovative future states.

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How do you optimize your operations, cut costs and drive innovation?

Improve performance, increase agility and spend less.

Collaborative Sourcing

Our proven ISG FutureSource™ methodology is collaborative and data-driven to help you make business process sourcing decisions that deliver more innovative solutions to achieve your business needs. You get a faster result and a strong, sustainable partnership to help you get ahead.

Transform Business from the Inside Out

Centralize, standardize and harmonize back-office functions into a Global Business Services (GBS) model to save costs, increase service quality, leverage scale and respond quickly to business demand.

Advanced Procurement

Consolidate, standardize or source procurement activities to consolidate and leverage company-wide spend with a limited number of suppliers. Leverage ISG's expertise to optimize your supply base, generate savings and leverage advanced analytics for spend visibility, consumption patterns and supply market insights.

Enabling your business operations to meet the fast-paced demands of today’s marketplace takes a special combination of domain knowledge, process expertise and technology savvy. ISG has a finger on the pulse of critical business operations decisions and tech, such as intelligent automation and blockchain. Whatever your business operations challenges are, ISG can help.

Client Stories

Sourcing Savings for your Global Business Services Transformation

Jun 22, 2021, 14:33
ISG assists in an end-to-end provider selection, enabling savings for a global automotive distributor’s finance and accounting (F&A) outsourcing.
Title : Sourcing Savings for your Global Business Services Transformation
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A $6.8 billion independent, multi-brand automotive distributor and retailer has a presence in 34 markets globally. The company had grown by acquisition and had multiple business units with multiple enterprise resourcing planners (ERPs) and multiple non-standard business processes in the finance functions. 
The company wanted to create a scalable operating model with harmonised and automated processes, driving business insights and cost efficiencies while delivering stand-out customer experiences. It requested ISG’s assistance to ensure a smooth transition to global business services (GBS) model for accounts payable (AP), accounts receivable (AR), general ledger (GL) and financial reporting (FinRep) in all countries except for the Africa markets for a period of 5 years. 
ISG first analyzed the company’s current F&A environment. Then we built the current-state cost model, re-baselined the processes to be retained and outsourced and built the future-state cost models based on full-time employee (FTE) distribution and a 40% efficient target by year 5. ISG also researched providers and aided in selection, built the requests for proposals (RFPs) that went out to the chosen GBS providers, short listed the providers and developed a vendor selection framework. 
From there, we designed an agenda and facilitated provider discussion, designed the contract along with the statement of work (SOW) to be used with the provider, assisted in the provider negotiations process and final selection, and led in all executive-level communications over a period of six months.
  • The company was able to successfully execute an outsourcing contract with Cognizant with ISG’s assistance. The contract was for GBS services from their India hub in Hyderabad, supported by 4 regional spokes in Malaysia, Poland, Russia and Mexico. The contract would deliver c.49% productivity improvements in headcount reduction through service optimization (11%), application optimization (13%), bringing in intelligent automation (19%) and continuous improvement (6%).
  • The company achieved cumulative savings of up to £15 million, 10-year net present value (NPV) of £43 million and a payback up to 3.5 years.
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