HR Technology

Transforming HR through technology.

ISG is the bridge between technology and HR.

Enabling your HR services with the right technologies takes a special combination of HR domain knowledge, process expertise and technology savvy. Our experienced team balances the importance of technical architecture and use of emerging technologies with a deep understanding of HR functionality, processes and user expectations.

ISG can help guide you through your digital transformation journey:

  • HR technology roadmap and business case – Leveraging deep, real-world experience, ISG will work with you to ensure your HR technology roadmap and business case optimizes your technology and service delivery and identifies realistic savings and efficiencies that are achievable in the market.
  • HCM SaaS software selection and negotiations – As one of the very few unbiased advisors in the market, ISG’s unparalleled experience, proven market templates and proprietary data assets will help guide you through the entire HR technology lifecycle from RFP development and selection through contract negotiations.
  • System integrator selection and negotiations – ISG’s market knowledge and sourcing contracts database give you confidence in selecting the right partner at the right cost to implement your chosen technology.
  • Experience layer, knowledge base and other employee servicing technologies – ISG’s service delivery expertise helps you better understand your delivery options and create the right end-to-end employee experience.
  • Automation use cases and opportunity identification – ISG’s expertise helps you identify top HR opportunities to automate processes, improve HR efficiency and effectiveness, and realize quick ROI savings.
  • Deployment planning and oversight – ISG will work with you to ensure a successful deployment with readiness planning and ongoing guidance and oversight for your transformation initiative.
  • Designing your HR technology support organization or Application Management Services (AMS) – Whether building or buying ongoing technology support, ISG will help you better understand your delivery options and design the optimal ongoing maintenance organization.

Springboard into digital transformation with Cloud ERP.

Considerations for Moving to Cloud-based Human Capital Management


The last few years have seen a number of enterprises move closer to adopting a cloud-based human capital management (HCM) solution. Based on a recent ISG study, the number of companies planning to adopt HCM software-as-a-service (SaaS) technology in 2020 is twice the number from just two years ago. While the stories about the benefits of moving to cloud HCM are enticing and the move seems straightforward, the journey to the target state can be challenging. The move from an on-premises application to a cloud-based application is much more than a mere system change. The earlier organizations realize this, the greater the odds for a successful transition.

A HR transformation affects various service delivery components, including the following: 1) organizational structure and governance, 2) roles and responsibilities, 3) skills and capabilities, 4) organizational change management, 5) functional processes, 6) service levels and metrics, 7) technology, 8) employee experience, 9) sources, alliances and third parties. Taking time to plan carefully for how a move to HCM SaaS will affect each of these components will increase the benefits. We recommend setting up of a transformation management office to best direct and manage the effort.

This ISG white paper Considerations for Moving to Cloud-based Human Capital Management examines each of these components in the context of moving from an on-premises model to an HR SaaS solution and explore how to take advantage of the opportunities and avoid the pitfalls.

Please complete this form to download the paper.

About the author

Anoop Chawla is a Principal Consultant with 20 years of progressive experience specializing in all facets of human capital management (HCM). His expertise spans HCM large program management and solutioning in HCM SaaS and HCM shared services arenas. He has helped clients define and implement HR shared services models to suit their specific need and has led large multi-million programs to rollout HCM technology and set-up global shared services centers.


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