Bot Costs to Drop by More Than 30% In Two Years – And Here Is How

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Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years. In the same time period, they expect the cost per business process automated to drop by more than 30 percent. What must they do to make this drop a reality?
Bot-Costs
Enterprises can significantly decrease the cost per business process automated, but they will need to plan for some changes in the way they negotiate licensing and implement the tools. These changes include using pre-built functionality stored in libraries or bot stores and building more stable and reliable bots from the outset to keep maintenance efforts and costs in check. Paying close attention to quality, security and stability also will be instrumental in this important next phase of RPA adoption.

Read the specific findings of this research and the impact on enterprises here.

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About the author

Ron Exler

Ron Exler

Mr. Exler is a Director and Principal Analyst with the ISG Provider Lens (IPL) service, a part of ISG Research. His focus is on the disruptive and progressive influences on businesses – and the experiences of their customers - of the Internet of Things (IoT), location intelligence, Digital Workplace and application modernization. Ron is lead analyst for the IoT Services 2021 IPL study as well as the Healthcare and Life Sciences Digital Services 2020 and 2021 IPL studies. He is also the owner of the IPL subscriptions services for enterprises and service providers. Ron bridges the gap between business and technology through active analyses and clear communications of issues and opportunities.

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