In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to Tom Allen, founder of the AI Journal. In 2020 Allen founded the AI Journal to create an open source, educational platform where people could learn directly from the experts how to keep up with new developments in technology and the exponential pace of change. Listen in as Butterfield and Allen discuss Allen’s journey, his views on the future and the technologies that are shaping the world around us including cyber security, AR/VR and AI.
Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.