Q4: Over the next three years, automation ROI will MOSTLY be calculated using:

ISG-Automation-Summit-Swarm-Study-5

ISG Commentary

Over the next three years, automation ROI will be mostly be calculated using improved productivity / speed metrics.

  • The swarm quickly converged on three options: Near-term cost reduction, improved productivity/ speed, and improved competitiveness.
  • Although improved productivity/speed was the swarm’s ultimate choice, the other two choices were supported throughout, implying both will continue to be viable options over the next three years.
  • The swarm showed very little support for long-term cost avoidance. 


Back to ISG Automation Summit Swarm Study  |  Next Question