Q5: When deciding which processes to automate, MOST important will be:

ISG-Automation-Summit-Swarm-Study-6

ISG Commentary

Number of hours returned to the business will be the most important factor when determining which processes to automate.

  • The swarm was clear in its selection of hours returned to the business. 
  • It is worth noting that other metrics, such as the number of people who can be removed from the process, received less but entrenched support.

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