Q8: It will be MOST IMPORTANT for an automation Center of Excellence to:


ISG Commentary

Defining an automation operating model is viewed as the most important role for an automation CoE.

  • The swarm’s interests were spread amongst all options, which extended the deliberation and resulted in the low Brainpower score (31 percent).
  • The swarm showed strong support for ensuring people understand how roles change and defining which processes get automated, before ultimately selecting defining the operating model.

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