ISG Digital Dish Episode 27: Grit & Grace: Overcoming Bias in the Tech Industry

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Technology plays a part in every aspect of our lives, so diversity in tech is critical – and can benefit both the tech industry and society at large. If you’ve ever helped a child go to a public restroom, you might have an understanding of what we mean. Whether it’s the height of the sink, the toilet or the light switch, a child struggles to use many public facilities. This stems from a lack of diversity – if only one type of person is designing from their own experiences, society suffers. People can only extrapolate so much – we need diversity in tech (and in all fields) to account for diverse experiences of life.

In this special episode of ISG’s Digital Dish, we honor Black History Month and shine a light on what it’s like to be a BIPOC woman in the tech industry. we speak to Tiera Gray, Vice President, Office of the CIO at Exelon. Tiera shares her insights and first-hand experience of the challenges and opportunities faced by many minorities in the industry today. 

Plus, hear Tiera’s valuable advice for girls and women wanting to carve out a fulfilling and rewarding career in the tech space. And find out why hair is a crucial part the conversation. Have you heard of the CROWN act? If not, we’ll catch you up to speed in the post-interview debrief with hosts Lois Coatney and Jeanne Cuff.



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Meet the host

Lois Coatney

Lois Coatney

Lois Coatney is Partner, Banking, Financial Services and Insurance (BFSI), leading the firm’s work across those industries, with additional responsibility for global sales operations. Prior to assuming this role, she was Partner and President, EMEA Sales and Consulting, relocating from the U.S. to the U.K. to drive growth and further expand the firm’s opportunities in the region.

Lois joined ISG in 2012 and built the Service Integration and Management (SIAM) service line. She subsequently led the ISG GovernX® business for four years and successfully launched and expanded the third-party risk management platform. She also led ISG Americas sales and sales management and co-architected the ISG Women in Digital program.

Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. Prior to joining ISG, Lois managed large global service delivery and governance transformational change in multiple positions at Hewlett Packard. She earned a bachelor’s degree in business administration and finance from Minnesota State University.