Data is big and getting bigger, yet in some business areas it’s less well understood and used than in others. This seems to be the case for HR, where data is often viewed simply as a by-product of business activity rather than a valuable resource in its own right. Data can help us make sense of the world and drive business decisions, especially in times like now when our ability to understand the changing landscape of a pandemic is critical to survival.
Getting a handle on data and what it’s telling us is often harder than people imagine, not least in the HR space where the data can be exceptionally complex. Human capital data holds a great deal of untapped potential, but it is rarely mined for its full value. The vision is to use data to change the way we work rather than just thinking about it as a tool to help us sell more products and services.
In this episode of the ISG Digital Dish podcast, host Jeanne Cuff talks to Caitlin Bigsby, Product Marketing Director at workforce analytics firm Visier Inc., about the need for a cultural shift when it comes to HR data analytics. According to Bigsby, HR leaders need to reframe the questions they are asking. Instead of asking “What are we collecting?” they should ask “What would it be valuable to know?”. Bigsby believes the gains will be great if HR organizations can focus on business outcomes rather than data inputs. Listen in to this much-needed conversation about all things “data”, from culture to skills to data’s role in helping drive strategic business decisions
About the hosts
As Partner and President, Americas Markets, Lois is responsible for driving sales growth in the Americas, working across Industries and Markets. In addition, Lois is the IEB executive responsible for global sales management, reporting on new client acquisition, client retention, sales pipeline and other areas that provides one global view of our sales activity. Lois has worked in the technology industry for over 30 years as a Delivery Executive, Product Owner, Business Unit Executive and Sales Executive, and has served clients across the globe, including India, Australia, Europe, and North America.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.