ISG Digital Dish Episode 5: The Rise of the Gig Economy

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Over the coming years, the gig economy is predicted to grow at an unprecedented rate. This year, due to the global COVID pandemic and the subsequent economic disruption, we’ve seen a dramatic shift in the numbers of people seeking new, more flexible working models. In particular, 21 to 38-year-olds are turning to the gig economy as a way to take back control of their working lives, with flexibility being their new watchword. For many people, the traditional model of permanent employment with its relative security and associated benefits and bonuses is less important than the possibility of choosing how, when and where they work. And, if predictions prove correct, the tide is unlikely to turn back again; the gig economy will become part of our new working future.

Against this backdrop, ISG’s Digital Dish host Jeanne Cuff talks to Felicia Jones, Director of HR Transformation at CapGemini, about how organizations must evolve the way they attract and retain talent, striking a new balance between the benefits they offer employees and the commitment they require. Co-hosts Lois Coatney and Julie Fernandez join the discussion on how COVID has forced a sea-change in the employment landscape. Listen in as they debate the challenges and opportunities this new era of remote and flexible work will present the workforce.

 


About the hosts

Lois Coatney

As Partner and President, Americas Markets, Lois is responsible for driving sales growth in the Americas, working across Industries and Markets. In addition, Lois is the IEB executive responsible for global sales management, reporting on new client acquisition, client retention, sales pipeline and other areas that provides one global view of our sales activity. Lois has worked in the technology industry for over 30 years as a Delivery Executive, Product Owner, Business Unit Executive and Sales Executive, and has served clients across the globe, including India, Australia, Europe, and North America.

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Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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About the authors

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, 
Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives. 

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources. 

  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.

Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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