ISG Digital Dish Episode 9: Getting Remote Recruitment Right


The global pandemic transformed the world of work almost overnight. Face-to-face interaction has become a thing of the past in many industries – particularly service industries – for now at least. Recruitment has been especially turned upside down. Recruiters have had to find new ways to remotely assess candidates and make sure new hires are onboarded, settled and supported without the age-old reliance on in-person interaction. And as economies around the world pick up and companies begin to hire again, getting remote recruitment right will be more important than ever.

In this episode of the Digital Dish, host Jeanne Cuff talks to recruitment expert, Julia Mititelu, Associate VP at Frank Recruitment Group. Together they discuss the ins and outs of a digital onboarding process in which you never physically meet your new hire. Key to this is frequent online catch-ups to ensure the recruit understands what they need to do to be successful in their new role. Isolation is a real challenge for remote workers, and this episode highlights how women can ensure they stay connected and feel included when taking up a new position.

ISG Partner Julie Fernandez joins the discussion to offer her views on how employers can ensure a successful remote onboarding process. Watch her short video HR Market Pulse: Four Tips for Remote Onboarding for further insights.

Listen in from one of the links below to hear this informative discussion about remote recruitment and onboarding in a post-pandemic world.



Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market, 
Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives. 

Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:

  • Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources. 

  • Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.

Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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