ISG Index™: RPA is the Tip of the Digital Transformation Spear


What is Happening?

As we detailed in this week’s 4Q 2017 ISG Index™ announcement, 2017 started and ended strong. Annual Contract Value (ACV) for the combined market bested the record high set in the first quarter of 2017. Eight of the past nine quarters have exceeded $9 billion. Disruption by digital competition is pushing a switch from traditional products to new technology, with a strong focus on cloud transformation and automation. The combination of those two factors is driving much of the growth. Traditional Sourcing again surpassed $6 billion in ACV, as it has for three of the past four quarters. As-a-Service broke through the $5 billion mark for the first time this quarter.

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