New Hire Training Development and Facilitator Training for Call Center Employees
A leading North American direct provider of bottled water to consumers, water filtration services, water dispensers, purified bottled water, and self-service ...
Organizational Change Management
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Creation of a Change Management Office within a TMO
ISG was brought in to develop a change management office (CMO) that would live within the transformation management office at a large global retailer and ...
Driving an Investor-Relationship Focus for a Global Fund Manager
Over the course of a decade, ISG partners with a global fund manager to proactively deal with its most important investor relationships.
Restoring Relationship Credibility to Win New Business
ISG helps guide a major technology provider in a stalled relationship with a global
energy company to assess and reset the relationship, restore trust and win ...
Using Relationship Assessment to Transform IT Delivery
ISG helps guide an Australian utility company through several changes to its IT operating model during a seven-year relationship focused on business alignment ...
Ensuring a Multinational Insurer’s IT Users Are Ready for Change
ISG helped an insurance company reduce the impact of change and make a smooth transformation that resulted in over $1 million in savings.
Delivering “Noiseless” Transitions: OCM Support for Sourcing & IT Updates
ISG provides organizational change management (OCM) to prepare more than 40,000 workers at a global engineering solutions company for outsourcing, insourcing, ...
Enabling Service Management Transformation for a Global Mining Client
ISG combines organizational change management (OCM), target operating model and IT service management expertise and our relationship-health tool to help one of ...
Preparing a Top Healthcare Organization for New Employee Systems
ISG combines organizational change management (OCM), training and targeted communications at a well-known healthcare system already dealing with the COVID-19 ...
Providing Ongoing Training for a Global Banking Giant
ISG enables one of the world’s best-known banking and financial services companies with a long-term solution for training-development capacity issues and ...
Improving the Provider/Client Relationship
A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without ...
Helping a Gaming and Hospitality Giant Move to New Hotel Systems
ISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. ...