Achieving end-to-end automation in complex processes is a challenge many enterprises are facing as they embark on their digital transformation journeys. Could a solution lie in decision automation? In this episode of Bots & Beyond, host Wayne Butterfield discusses when, why and how to use decision automation with his guest Alex Bentley, Chief Revenue Officer at XpertRule.
To better understand the value of this type of automation, Alex shares concrete use cases for automated decision making. Through their conversation, they also explore fundamental questions, including: What is decision automation? Why is it important to the enterprise? And what type of decisions can be automated? Listen in by clicking play, or on your preferred podcast provider below.
About the hostWayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.