Host, Wayne Butterfield, speaks to Ema Roloff, Senior Sales Executive at Naviant Inc, about how success in any transformation project requires significant investment in the people aspect from the outset. Undoubtedly technology is important, however, to avert failure organisations must also ensure they effectively prepare their employees for change.
About the authorWayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.