ISG Digital Case Study AwardsTM


ClientCase Study Summary
Access to affordable housing in one of the country’s most expensive neighborhoods

The City of Aspen’s housing authority teamed up with Hexaware to transform their mostly paper system into an automated cloud platform; that would make it easier for citizens in one of the most expensive housing markets in the US to find affordable housing. Hexaware’s solution unified multiple services into one portal and created self service tools to make it easier for people to manage their housing search. It also provides online services to renters and owners of the more than 3,000 deed restricted properties in the Aspen and Pitkin County area.

Regional Standout: Americas
Industry Standout: Public Sector

Digital banking platform launches in time to address usage surge

The Bank of the Philippine Islands partnered with Mobiquity -Hexaware's Customer Experience Transformation Service Line -to overhaul their online and mobile banking platform, delivering an MVP in just six months. That turned out to be a huge help to consumers who began to heavily rely on those channels during the coronavirus quarantine. Before the pandemic, 40 percent of the bank’s transactions were digital. This jumped to 90 percent when quarantines began. 
Regional Standout: Asia-Pacific
Industry Standout: Banking and Financial Services

                 Three ecommerce shops launched under the gun of a Black Friday deadline

Ecommerce experiences for three furniture brands were launched by Hexaware for HNI in record time of under 60 days to meet a Black Friday deadline. This helped HNI grow in both the commercial office furniture space as well as the fast growing market for home office equipment.

Regional Standout: Americas
Industry Standout: Consumer Goods

            Accelerating Business Model Transformation to Increase Sales through Digital Channels

Studio Retail Group historically operated as a catalogue business. Hexaware partnered with Studio on its online journey to help the business transform into a fully digital online shop – this was particularly significant in Studio’s response to the pandemic. The updated digital architecture makes it easier to implement new applications and, in the process, helped grow the company’s customer base by more than 200,000 shoppers.


Regional Standout: United Kingdom & Ireland
Industry Standout: Retail

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