ISG Digital Case Study Awards

Consumer Products Standouts

ProviderClientCase Study Summary

New ERP for a divested entity leverages accelerated carve-out methodology to create value

After CRCL LLP, a food service company, divested themselves they had a four-month deadline to implement their own SAP S/4HANA platform. If not, they would have to pay maintenance costs to use the parent company’s SAP landscape or face a major bottleneck. That would also mean working to successfully migrate data from the old system into their new SAP S/4HANA platform. They partnered with Hexaware to selectively carve-out a new implementation, mitigating risks and upgrading their capabilities. It wound up being one of the fastest carve-out implementations in SAP India, saving the company more than 50% in operating costs. 

Using faster, granular insights to improve marketing ROI

A multinational consumer goods company wanted to better track the performance of their digital campaigns. Sigmoid built a Multi Touch Attribution model that enabled the client to measure marketing effectiveness for various brands across multiple customer touchpoints and generate faster campaign insights to improve marketing ROI.

Transforming contact center operations with tangible business outcomes

The client is a beauty care company primarily using a direct sales model. They were working to expand into new markets, but their ability to do so was slowed by legacy systems for their sales and contact centers. This was also contributing to agent turnover. They partnered with Eventus, a Tech Mahindra company, which developed a series of process and technology solutions. This helped the client drive sustained growth and improve the employee experience.

Data and ecommerce solution helped a beverages company adopt a direct-to-consumer sales model

The client is an alcoholic beverage company, producing and distributing many different brands. The client was interested in finding new revenue by expanding from their traditional B2B model. They partnered with Wipro to transform their sales process, creating the technologies and roadmap that will allow them to more aggressively pursue direct-to-consumer sales, expanding their profits.

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