Banking is one of the oldest and most traditional industries in the world. Like all sectors, it is feeling the impact of digital transformation. The pace of change has been further accelerated by the COVID-19 pandemic, which has trained a spotlight on companies’ adaptability. In this context, host Wayne Butterfield talks with Gerald Pullen, Product Owner - Intelligent Automation at Lloyds Banking Group, about how one of the U.K.’s largest and oldest financial institutions is building a successful automation program. Listen in as they discuss some of the challenges of agility and implementing cutting-edge technology in a heavily regulated industry.