In this episode of the ISG Digital Dish, Jeanne Cuff and Lois Coatney interview their new co-host Missy Lawrence-Johnston. Missy is a Culture & Change Leadership expert with a passion for organizational effectiveness and human capital optimization. She shares her insights on why she believes companies should be examining their organizational cultures, values, empathy and diversity, post pandemic and in the context of the Great Resignation.
About the hostsLois Coatney
Lois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.
Missy Lawrence-Johnston is a Culture & Change-Leadership expert with a passion for organizational effectiveness and human capital optimization. A recognized speaker and executive coach leading our Americas Operating Models Capability, Missy’s distinct competency is in corporate culture, Executive Coaching, Product Models & Mindset, and cultural change-leadership programs. Her zeal for agile and product team dynamics, C-suite coaching, and empowering psychologically safe environments have landed her on Business First’s Top 40 under 40 Professionals for her Digital Culture and Human Behavior Dynamics Playbooks. Her 20 years of experience are grounded in Brain-based Leadership, Operating Models, IT HRBP, Neuroscience, HCM, HR Mergers and Acquisitions, Organizational Effectiveness & OD, Culture Change, CMMI, enterprise agility, DevOps, and Productizing/Product Oriented Delivery in a variety of industries.