As the modern workplace is disrupted time and time again, employees struggle to establish a sense of purpose and contentment in their work. With more people working remotely, the lines between professional and personal life have blurred, making it harder to set boundaries and find balance. And a multi-generational workforce with different needs and expectations makes fostering a sense of belonging even more challenging for employers.
To discuss these challenges, our host Lois Coatney speaks to Stephanie Marcon, director of ISG’s Experience Assessment Center. Their conversation focuses on the different ways employers can boost employee experiences, encourage healthy relationships and create an environment that supports well-being and productivity. Plus, get tips on how you can prioritize time for self-care and get the best out of your work relationships. Tune in!
Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as ISG’s President of Americas Sales, she is central to driving the firm’s revenue and growth.
Past achievements for clients
Throughout her career, Lois has consulted clients on their operating models and organizational designs so that they can work most effectively internally. She’s pivoted that experience to her approach to her current role, which goes much further than looking at the numbers and bottom line. She examines what ISG’s strengths are and considers how the firm can put its best foot forward to sell its services. Pairing that with a deep understanding of clients’ needs and of ISG’s function in the market,
Lois makes decisions on how the firm can enhance those same offerings. She also views her work as a worthwhile means to strengthen ISG’s client relationships, which she contributes to by mentoring ISG account executives.
Lois’s expertise in contracting, experience in supplier management and willingness to travel across the globe to create something new and modern have enabled her to:
Lead and roll out ISG GovernX®, a tool that directly helps clients and their businesses manage third-party risk, solve governance and service integration challenges, and drive optimal performance of their sources.
Help a large governmental client migrate their $2.2 Billion annual IT spend to a consumption-based procurement model.
Lois’s current title may include “Americas,” but her prowess in service provider performance and relationship management, IT portfolio design and management and product ownership over the past 30 years has made its way all over the world to support nearly every industry ISG serves.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.
Stephanie Marcon serves as director of ISG’s Experience Assessment Center, focused on relationship health. She helps companies and their providers learn more about the health of their partner relationships, shared-services work, and workforce experiences through diagnostic data and benchmarking, moving toward improvement and renewals. Marcon is also a dedicated change-management professional, working with clients to identify and address adoption needs for their transformation initiatives with organizational change management (OCM) programs. She has about 20 years of experience in solutions technologies, such as enterprise resource planning (ERP) and customer-relationship management (CRM), and she leads ISG’s OCM alignment practice, working to ensure each client’s leaders are “on the same page” for transformation programs. She is certified as a Project Management Professional (PMP) and as a Prosci® change management practitioner.