ISG Imagine Your Future® Podcast – Episode 16: Digital Automation Enablement – the Key to RPA Success


By now, most people are familiar with the benefits that can come with a well-executed robotic process automation (RPA) implementation: increased accuracy, improved productivity and hours given back to the business. But taking automation to the next level and scaling it across the business can be challenging. Many companies hit “the RPA wall.” Businesses are finding they need specialized help facilitating adoption, building resilience into their automations and arming employees with the right tools to make the most of their RPA investment.

A digital automation enablement platform helps them avoid the wall altogether because it facilitates RPA adoption across the enterprise and helps to accelerate the automation journey.

In this month’s episode Chip Wagner, CEO of ISG Automation, and John Mone, CEO and Founder of digital automation enablement platform Neuralify, talk to host Barry Matthews about the need to focus on the “how” as well as the “what” of automation to ensure success. That is, educating, enabling and mobilizing citizen developers, reinforcing best practices and standardizing and simplifying the code review process to facilitate rapid RPA adoption and scaling. Listen in as they discuss Neuralify’s unique and market-leading approach to automation enablement.


Meet the host

Chip Wagner

Chip Wagner

What he does at ISG

A member of ISG’s Executive Committee, Chip is the head of ISG Automation, the firm’s fastest growing and most valuable business. His team connects ISG clients around the world to the latest Intelligent Automation (IA) technologies to streamline operations, greatly reduce costs and enhance their speed of business. With a long track record of building exceptional solutions and value in the technology services industry, Chip is focused not just on improving client’s businesses, but also on achieving real performance transformation.

Past achievements for clients

Chip and his team begin client engagements with a broad strategic point of view, moving through assessment and consultation to the actual development and delivery of client-tailored IA software. His approach and leadership have produced impressive results—from securing and delivering the largest engagement in ISG history to reducing one engineering client’s complex invoicing process from five hours and hundreds of pages
to 11 minutes, paper free.

Prior to his current role, Chip led the ISG Industries team in the Americas, helping clients across sectors build smarter, more efficient and more competitive enterprises. He started his career at ISG in 2016, when Alsbridge was acquired by the firm. During his tenure as CEO at Alsbridge, he presided over a complete operational and performance overhaul, building it into a leading global sourcing competitor and earning its private equity owners an exceptional return on investment.